Sr. Field Desktop Support Specialist-Midland Area, TX

  • Midland, TX
  • Posted 11 hours ago | Updated 5 hours ago

Overview

On Site
BASED ON EXPERIENCE
Contract - Independent
Contract - W2

Skills

DESKTOP SUPPORT

Job Details

Sr. Field Desktop Support Specialist - Midland, TX (On-Site, Long-Term)

Location: Midland, TX | On-Site
Duration: On-Going | Long-Term Engagement

iSphere is seeking a Senior Field Desktop Support Specialist for one of our energy industry clients in the Midland area. This is a hands-on, relationship-driven role that combines technical problem-solving with field-level leadership. You ll be the go-to IT contact for your assigned region owning issues from start to finish, ensuring smooth operations, and maintaining the highest standards of customer service.

If you enjoy working directly with end users, solving complex hardware and software challenges, and being the calm, confident presence when technology hiccups happen this is your kind of role.

What You ll Do

  • Serve as the single point of contact for all IT-related issues in your assigned field area.

  • Build strong relationships with local operations teams, management, and IT colleagues delivering excellent customer support with a personal touch.

  • Manage and coordinate infrastructure projects, hardware rollouts, and system upgrades.

  • Troubleshoot and resolve desktop, laptop, and mobile device issues across multiple platforms.

  • Maintain an accurate IT asset inventory and ensure all equipment is configured and deployed per company standards.

  • Provide user training on software, hardware, and IT best practices to boost technical confidence and self-sufficiency.

  • Document all issues and resolutions in the IT Knowledge Base for team-wide improvement.

  • Support and promote IT policies, security standards, and operational procedures.

  • Travel up to 80% of the time within a 3-4 hour driving radius to field locations; some overnight stays may be required.

  • Provide after-hours and on-call support as needed by field operations.

What You Bring

  • Strong experience supporting and troubleshooting Windows 11, hardware, networking, and mobile devices.

  • Familiarity with Ivanti, SCCM, ControlUp, LAPS, Splunk, CyberArk, SailPoint, and MFA tools.

  • Solid understanding of LAN/WAN/Wi-Fi/VPN technologies and network troubleshooting.

  • Hands-on experience supporting VOIP, MFPs, and field connectivity solutions (Cisco AnyConnect, Client Pro Wireless, WWAN, etc.).

  • Experience with SCADA, GIS, or other field/engineering applications is a plus.

  • Proficiency in PowerShell, System Management Tools, and ITSM platforms such as ServiceNow or Remedy.

  • Strong customer service orientation and excellent written and verbal communication skills.

  • Ability to lift up to 30 lbs and maintain a clean driving record.

Education & Certifications

  • Technical or college degree in an IT-related field preferred; equivalent hands-on experience accepted.

  • Minimum 5 years of experience in IT Operations, Infrastructure, and Application Support.

  • A combination of two or more certifications is highly preferred:
    MCSA, MCP, MCITP, A+, Net+, Sec+, ITIL, CCNA, CWNA, or similar.

Why You ll Love Working with iSphere

For 25 years, iSphere has connected passionate tech professionals with organizations that value both expertise and personality. We re known for being approachable, transparent, and genuinely invested in your success. This isn t just about fixing PCs it s about keeping people connected and making a real impact in the field.

If you re ready to hit the road, roll up your sleeves, and be the kind of IT professional people trust and rely on we d love to talk.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About iSphere