Program Manager - I

Position: Program Manager - I
Location: Remote (USA)
Duration: Contract
Job ID: 168687

Job Overview:
Join a dynamic team dedicated to showcasing customer success stories and the transformative use of technology. As a Lead of Customer Story Development, you will play a pivotal role in capturing and presenting impactful customer use cases and successes. Reporting to the Senior Director of Customer Story Development, you will transform complex technical and business stories into compelling narratives that resonate across various platforms. This role is ideal for a creative, collaborative, and technically curious individual with a passion for storytelling and customer engagement.

Responsibilities:

• Customer Engagement: Conduct in-depth interviews with customers to extract detailed use cases, document challenges, and articulate impactful solutions and outcomes. Build and maintain trusting relationships with customers to ensure their stories are told effectively.
• Story Development: Assist in the creation and approval of customer stories, ensuring alignment with the latest messaging and showcasing inspiring use cases in a clear and relatable manner. Collaborate closely with internal teams, including marketing, creative, product, and sales, to ensure a cohesive and strategic approach to storytelling.
• Strategic Collaboration: Work closely with internal stakeholders to ensure stories align with broader business goals and resonate across various platforms and audiences. Develop strong partnerships with key stakeholders and executive sponsors across Marketing, Product, and Sales to ensure alignment and capture relevant feedback.

Qualifications:

• Technical Marketing: Experience in marketing, communications, or a related field, with a strong emphasis on technical product marketing, customer engagement, SaaS, and AI.
• Product Storytelling: Ability to unpack business challenges, opportunities, and technical use cases and transform them into cohesive, marketable narratives that engage, persuade, and are easy to understand.
• Customer Interviews: Experience conducting in-depth interviews with customers to document challenges, extract detailed product use cases, and articulate impactful solutions and outcomes accurately and effectively.
• Clear Communication: Exceptional ability to converse about SaaS technology, delve into technical concepts and challenges, and communicate complex technical details in a clear, compelling manner.
• Independence and Adaptability: Ability to work independently in a fast-paced environment, taking evolving stakeholder and business needs in stride and with a bias for action.
• Cross-Team Collaboration: Can effectively navigate obstacles and find win-win scenarios with peers to ensure stories align with broader business goals and are consistent across every deliverable.

Preferred Skills:

• Experience with Salesforce products and the broader SaaS, AI, and B2B technology landscape.
• Experience as an end-user of Salesforce technology, such as Sales Cloud, Slack, Tableau, etc.
• Constant curiosity to seek the most exciting aspects of stories and a high bar for excellence in all work.
• A background in consulting or agency work, equipping you to navigate evolving landscapes and engage effectively with executive stakeholders.

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit ;br>
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Pay Range: $50 - $55/hr W2

The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

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