Role : Security Support Engineer (WAF).
Location : Dallas, TX
Duration : Fulltime
L1/L2 Exp must , WAF experience
Experience level: 5 10 Years
Information Security (InfoSec) Governance & Compliance team has a need for a Security Support Analyst primarily responsible for supporting security requirements across the company. The ideal candidate will have experience in doing L1 / L2 style work as a security support engineer.
This is an individual contributor role.
Key Responsibilities include, but are not limited to:
L1 / L2 style work
Following Documented processes
Working with Internal customers
Conduct remote troubleshooting via tools provided.
Record technical issues and solutions in logs.
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional
Help create technical documentation and manuals
Engineering, implementing, and monitoring security measures for the protection of computer systems, networks, and information
Identifying and defining system security requirements
Designing computer security architecture and developing detailed cyber security designs
Gather the required information necessary in order to best handle customer software and technical inquiries
Manage customer expectations regarding estimated response times for issue resolution
Venafi certificate management
Work:nbsp;Ext: 307 |Dir:
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