Technical Support Engineer - Integrations

    • RTA US
  • San Diego, CA
  • Posted 30 days ago | Updated 9 hours ago

Overview

On Site
Compensation information provided in the description
Full Time

Skills

Technical Support
Debugging
Wireless communication
Product support
Cloud computing
ServiceNow
LDAP
SSO
Authentication
Identity management
Microsoft Office
Microsoft Exchange
SOAP
Telnet
Business intelligence
Scripting
JavaScript
Relational databases
MySQL
Oracle
Account management
Recruiting
Swift
Sourcing
Honesty
Network
Genetics
Health care
Legal
Insurance

Job Details

Job Description

Job Description

Job Title: Technical Support Engineer - Integrations
Location: San Diego, CA 92121 (Hybrid)
12+ Months with possible extension
Pay: $35-$45/Hr on W2 (depends upon experience)

Duties:
Provides technical support to administrators, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, integrations, or networked and/or wireless systems.
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning applications and software. Troubleshoots and diagnoses design, reliability and maintenance problems or bugs to platform engineering/software engineering.

What you will do in this role:
Be a Customer Advocate providing support to users/administrators of our platform
Understand our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations
Resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or answer technical questions about the ServiceNow software and platform.
Gain an understanding of the ServiceNow platform and all core functionality.
Analyze data with a view to isolate the potential cause of the issue.
Involve others to accomplish personal and group goals.

Skills:
Knowledge on LDAP/Active Directory, SSO or other authentication or user management systems
Understanding of Email Troubleshooting (e.g. Office 365, Exchange )
Knowledge on Web Services (SOAP, REST)
Working knowledge on Network troubleshooting (e.g. Ping, Telnet)
Hands on experience in any bi-directional, integration between two systems
Some experience with Scripting languages: JavaScript preferred
Experience with relational databases (e.g. MySQL, Oracle)
Experience with the gathering and reading of various log files

Benefits Info
Russell Tobin offers eligible employee s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
Company Description
As a minority-owned business that delivers exceptional service to its clients and candidates by capitalizing on diverse recruiting, account management, and staffing backgrounds, Pride Health's expert team provides tailored and swift sourcing solutions to help connect healthcare talent with their dream jobs. Our personalized approach within the industry shines through as we continue cultivating honest and open relationships with our network of healthcare professionals, creating an unparalleled environment of trust and loyalty.

Equal Employment Opportunity Statement
As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
Pride Global offers eligible employee s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts.

Company Description

As a minority-owned business that delivers exceptional service to its clients and candidates by capitalizing on diverse recruiting, account management, and staffing backgrounds, Pride Health's expert team provides tailored and swift sourcing solutions to help connect healthcare talent with their dream jobs. Our personalized approach within the industry shines through as we continue cultivating honest and open relationships with our network of healthcare professionals, creating an unparalleled environment of trust and loyalty. \r\n \r\nEqual Employment Opportunity Statement \r\nAs a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. \r\nPride Global offers eligible employee s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.