Overview
On Site
Full Time
Skills
Operations
Retail operations
CGI
Business acumen
Visualization
Microsoft Excel
Roadmaps
Program management
Customer experience
Process flow
Business intelligence
Product engineering
Supply chain management
Data Analysis
Data engineering
Quality assurance
Metrics
Continuous improvement
Information management
Economics
Mathematics
Statistics
Process management
Content management
Leadership
Operational excellence
Lean methodology
Process improvement
Stakeholder management
SQL
Communication
Data
KPI
Profit and loss
Team leadership
MBA
Analytics
Project management
Lean Six Sigma
Tableau
Python
KNIME
Data modeling
Merchandising
Finance
Retail
Electronic commerce
Law
Privacy
Policies
Job Details
Our Opportunity:
Chewy is looking for a Manager, Merchandising and Content Operations III to join our Retail Operations-Catalog Team. In this role, you will be responsible for leading our product detail page Content Team informing the direction of Chewy's item imagery, copy, and enhanced content while ensuring quality and accuracy across the assortment. You will be responsible for developing and implementing lean process improvement cases and will also partner directly with analysts, business cross functional managers, product owners, and data engineers to anticipate data infrastructure needs and proactively build solutions fueled by data-driven insights.
The ideal candidate is a proven leader coupled with a strong business acumen, proven experience in operational excellence, and exemplary data analysis & visualization skills. They excel at developing and delivering product roadmaps with proven experience exceeding customer expectations. This individual is highly proficient in cross-functional program management and has proven experience delivering high quality results in an ambiguous environment. Strong written and verbal communication skills are required as this role will interface directly with cross-functional teams to gain buy in and deploy new process mechanisms.
What You'll Do:
What You'll Need:
Bonus:
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact .
If you have a question regarding your application, please contact .
To access Chewy's Customer Privacy Policy, please click . To access Chewy's California CPRA Job Applicant Privacy Policy, please click .
Chewy is looking for a Manager, Merchandising and Content Operations III to join our Retail Operations-Catalog Team. In this role, you will be responsible for leading our product detail page Content Team informing the direction of Chewy's item imagery, copy, and enhanced content while ensuring quality and accuracy across the assortment. You will be responsible for developing and implementing lean process improvement cases and will also partner directly with analysts, business cross functional managers, product owners, and data engineers to anticipate data infrastructure needs and proactively build solutions fueled by data-driven insights.
The ideal candidate is a proven leader coupled with a strong business acumen, proven experience in operational excellence, and exemplary data analysis & visualization skills. They excel at developing and delivering product roadmaps with proven experience exceeding customer expectations. This individual is highly proficient in cross-functional program management and has proven experience delivering high quality results in an ambiguous environment. Strong written and verbal communication skills are required as this role will interface directly with cross-functional teams to gain buy in and deploy new process mechanisms.
What You'll Do:
- Lead a team of 3-6 responsible for the creation and application of content driving Chewy's product detail pages and overall customer experience.
- Assess existing process flows and lead simplification efforts using automation and process re-engineering.
- Partner directly with Merchandising, Business Intelligence, Product Engineering, Supply Chain and Finance teams to evaluate new processes and integrate new tools and technology
- Provide thoughtful business insights through deep data analysis on process outputs.
- Proactively assess the data needs of merchandising and related functions and partner with data engineering teams to prioritize and QA development of new data tables, metrics, and products
- Own continuous improvement goals on key vendor facing processes
What You'll Need:
- Minimum of Bachelor's degree in Information Management, Economics, Finance, Math, Statistics or a related degree with analytics and quantitative and technical emphasis; MBA or Masters in Analytics preferred
- Strong leadership skills with minimum of 2 years as a people manager
- Minimum 5 years of experience in process management, site merchandising, content management, or a related field preferably in an ecommerce or retail setting
- Proven experience leading operational excellence through data driven lean process improvements
- Demonstrable experience in building data visualizations and translating complex data into actionable insights
- Excellent stakeholder management and prioritization skills using systems, processes, and scalable frameworks
- Strong SQL toolkit with practical experience.
- Exemplary written and verbal communication skills using data to recommend and drive actions
- Thorough understanding of Financial KPIs and P&L statements
- Proven experience leading teams and delivering results in ambiguous and resource constrained environments
- Ability to travel up to 10% of the time
Bonus:
- MBA, Masters in Analytics, or equivalent advanced academic degree
- Project Management Certification
- Lean Six Sigma tool set
- Advanced Tableau skills
- Advanced technical skills using Python or Knime
- Data modeling experience in Merchandising, Finance, Retail/Ecommerce
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact .
If you have a question regarding your application, please contact .
To access Chewy's Customer Privacy Policy, please click . To access Chewy's California CPRA Job Applicant Privacy Policy, please click .
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.