Overview
Remote
$90,000 - $110,000
Full Time
No Travel Required
Skills
Device Management
Cloud SEcurity
Organize
Consistency
IT documentation
Internal IT
ERP
Job Details
About us
WM Synergy specializes in Business Consulting & Enterprise Software Sales for small to mid-size manufacturing & distribution companies. Founded in 1992 and headquartered in Houston, Texas, and has location in Canada. We have helped customers improve delivery performance, reduce the cost of sales, increase revenue, improve visibility to key metrics, innovate, as well as provide change management and business process improvements due to our unique tools and expertise.
At WM Synergy, we hire ambitious and passionate individuals who share our values of Customer Satisfaction, Teamwork with Integrity, Creativity, Measurable Results, and Dedication.
About the Role
As WM Synergy continues to scale, we re looking for a IT Operations Manager Remote Workforce & Systems to own the systems, infrastructure, and tools that keep our global services organization connected and productive. You ll play a critical role in supporting a workforce of 200+ remote team members across the U.S., Canada, and India maintaining uptime, security, and seamless collaboration across all business units.
This is a hands-on role that blends IT operations, systems administration, and process automation. You ll partner closely with our leadership, shared services, and business unit teams to standardize platforms, harden security, and modernize how WM Synergy operates internally.
What You ll Own
Oversee and administer the corporate IT infrastructure including laptops, endpoints, cloud systems (Microsoft 365, SharePoint, Teams), and SaaS tools.
Manage onboarding/offboarding for all employees and contractors globally, ensuring smooth access provisioning and deprovisioning.
Maintain asset management, license tracking, and renewal schedules for all IT equipment and subscriptions.
Partner with HR and Finance to improve internal controls, data protection, and process automation.
Administer and optimize corporate security policies, including MFA, data encryption, and compliance monitoring.
Lead the Helpdesk escalation process, working with our Service Desk and Systems teams to resolve issues efficiently.
Implement proactive monitoring, patch management, and endpoint protection measures.
Support corporate network infrastructure, VPN access, and remote connectivity for global teams.
Own IT documentation and training content for internal staff ensuring policies, guides, and processes are up-to-date.
Collaborate with the CSO organization on technology modernization initiatives, including AI and workflow automation pilots.
Who You Are
Proven experience supporting a remote services organization of 200+ users across multiple geographies.
Strong knowledge of Microsoft 365 administration (Exchange, Teams, SharePoint), Azure AD, Intune, and general endpoint management.
Hands-on experience with device management, cloud security, and SaaS integrations.
Comfortable balancing structure and flexibility you can document processes but also troubleshoot in real-time.
Highly organized, responsive, and focused on consistency, uptime, and user satisfaction.
Excellent communicator who can translate technical issues into clear, actionable updates for non-technical teams.
Bonus: experience with Zoho, Power BI, or ITSM systems like Zoho Desk or ServiceNow.
3 5 years of progressive IT administration experience; certifications such as MCSA, Azure Administrator, or CompTIA+ a plus.
Key Performance Indicators (KPIs)
You ll be measured on outcomes such as:
System uptime and response times (SLA compliance)
Time-to-resolve internal IT requests and onboarding/offboarding speed
Security compliance metrics (patch completion, MFA adoption, audit readiness)
Employee satisfaction and feedback on IT support
Successful rollout of IT modernization initiatives and automations
Quality and completeness of IT asset and license documentation
Why This Role Matters
As WM Synergy grows, our internal systems need to scale with us. The IT Operations Manager ensures that our teams across every ERP business unit and geography can deliver with confidence, efficiency, and security. You ll help define the standard for how WM Synergy operates internally as we continue to expand globally.
Why Work at WM Synergy?
Dynamic and Innovative Environment
Growth and Development Opportunities
Impactful Work
Collaborative Team
Cutting-Edge Technology
Competitive Compensation and Benefits
Work-Life Balance
Diversity and Inclusion
Positive Company Culture
WM Synergy is an equal-opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
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