RESPONSIBILITIES:
Kforce has a client in Baltimore, MD that is seeking a Network/Telephony Support Technician.
Summary:
In this role, you will be primarily responsible for providing first level support to resolve problems with network/telephony products and applications, performing the setup and maintenance of computer systems, and interacting with third party hardware and/or software vendors under the guidance of more senior team members.
Essential Responsibilities:
* Completes work assignments by following procedures and policies, and using data and resources
* Collaborating with others to address business problems
* Adhering to established priorities, deadlines, and expectations
* Communicating progress and information
* Occasionally identifying and recommending ways to address improvement opportunities
* Escalating issues or risks as appropriate
* Pursues self-development and effective relationships with others by sharing information with coworkers and customers
* Listening and responding to performance feedback
* Acknowledging strengths and weaknesses
* Adapting to and learning from change, difficulties, and feedback
* Follows procedures for incident escalation and notification to leadership
* Follows standard operating procedures
* Provides first level support to resolve problems with products and applications by meeting customer service standards (e.g., displaying a positive attitude, actively listening, taking ownership, leveraging knowledge, communicating clearly)
* Supports efforts to analyze and prioritize incoming requests and alerts
* Supports troubleshooting efforts in conjunction with customer to identify routine problems
* Escalates routine problems, as necessary, to appropriate resource (e.g., support team, vendor)
* Supports tracking and documentation of details of problems, status of service requests, and resolutions
* Reviews information (e.g., procedures, installation, configuration) related to new technology
REQUIREMENTS:
* Associate degree or equivalent in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field, or at least 1 year of IT experience, or Microsoft Certification such as: A plus, MCP, MCSE, etc., related to IT support
Preferred:
* Network+ Certification preferred
* 3+ years of experience in network/telephony system and user support preferred
* 3+ years of experience configuring, implementing, and supporting network and telephony systems preferred
* 1 year of experience writing documentation or standard operating procedures related to IT operations and support preferred
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: kforcecx
- Position Id: ITWQG2160566
- Posted 3 hours ago
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