Sr Specialist Network Technology Support

Job Description:

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

AT&T will not hire any applicants for this position who require employer sponsorship now or in the future.

Join AT&T and help shape the future of communications and technology that connect the world. We value innovators who seek to explore the unknown and challenge the status quo. Bring your bold ideas and fearless spirit to redefine connectivity and transform how people share stories and experiences. At AT&T, you won't just imagine the future-you'll build it

What you'll do:

• FAULT MANAGEMENT
  
  • Technical support and troubleshoot network platform issues including alarm and KPI monitoring (proactive and reactive).
  • Investigation/diagnose network issues, triage and communicate event status and coordinate root cause analysis.
  • Mitigate/remediate complex technology fault conditions that span multiple production platforms and environments.
  • Implement restoration of service; and may involve the implementation of vendor/IT fixes or design changes.
  • Solves Tier 2 issues independently and works with additional support teams and vendors as needed.
  • Proactively monitor and maintain system configurations to achieve designed performance and reliability levels using key performance indicators (KPIs).

What you'll need:

As a Sr. Specialist Network Technology Support, you will be responsible for the overall reliability and operations of ATTs Optical, IP Core, Mobility, and other advanced communication technologies. Performs both fault and lifecycle management to deliver platform technical support on a 24x7 basis to include triage, investigation and remediation of acute and chronic issues that span multiple platforms and technology environments. Must understand the End- to-End service to support underlying technologies (VOIP, messaging, Wi-Fi, etc.).

What you'll bring

• Required Experience:
  
  • 2-3 years of experience
  • Technical Career Pathway (TCP) role

• Required Qualifications:
  
  • Oral and written communication
  • Ability to work 24x7x365 shifts including weekends
  • Troubleshooting experience

• Desired Education:
  
  • Bachelor's Degree in Math, Science, Engineering, Computer Sciences or Operations or a technical field or equivalent experience preferred

Supervisory: No

Environmental Requirements:

This position may be responsible for contributing to ATT compliance with environmental laws and regulations as applicable to its job function. This may include, but is not limited to, work related to fuel tanks, emergency and stand-by generators, boilers, hazardous waste, hazardous materials, batteries, manholes and vaults, water wells, linear and other construction projects, water discharge, or air emissions.

Our Sr. Specialist Network Technology Support earns between $77,800 - $116,800 annually. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Ready to join our team? Apply today

#LI-Onsite - Full-time office role

Weekly Hours:
40

Time Type:
Regular

Location:
Conyers, Georgia

Salary Range:
$77,800.00 - $116,800.00

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.