Program Manager

  • Quincy, MA
  • Posted 32 days ago | Updated moments ago

Overview

On Site
Full Time

Skills

System administration
Governance
Distribution
CNS
PMO
Strategy
Roadmaps
IT management
Enterprise content management
Planning
Change management
Operations
Metrics
Reporting
Management
IT operations
Content management
Publishing
ITIL
Communication
Negotiations
Project management
Relationship management
Analytical skill
Critical thinking
Problem solving
Finance
Presentations
Documentation
Decision-making
Leadership
Mentorship
Coaching
Microsoft Office
Microsoft SharePoint
JIRA
Continuous integration
Continuous delivery
Agile
Software development methodology
SAP BASIS
Law
IT service management
Apex
Oracle Application Express
Innovation
Collaboration
Training
Recruiting

Job Details

Job#: 2033092

Job Description:
PROJECT SUMMARY:

The Commonwealth of Massachusetts Executive Office for Health and Human Services (EOHHS) seeks to improve a constituent's experience while interacting with eligibility and enrollment processes across its various agencies through more efficient and collaborative processes. This project will, through a series of iterative improvements, knit the various processes together into an Integrated Eligibility and Enrollment program to provide constituents with a unified view of applying, managing and being notified by Benefits programs.
POSITION SUMMARY:

The Common Noticing System Operations Manager will be the principal facilitator of all governance and IT processes defined to support Notice generation, management and distribution serving multiple client programs and their systems. The CNS Ops Manager will collaborate with business groups, architecture, and the PMO to refine the Vision for the service and establish a strategy and roadmap to get there. They will work with the Vendor(s) providing these services to meet objectives in the roadmap and measure Vendor performance using or enhancing a performance framework of operational metrics and targets based on ITIL standards.
The ideal candidate will have strong background in Enterprise Content Management as a Program, project, or IT lead using industry leading ECM tools. They would demonstrate a history of collaborating with multiple business and IT stakeholders and working with leadership to drive decisions related to resources, priorities, or financial plans. The successful candidate will have a wealth of tactics and experience managing and engaging stakeholders and planning and executing effective change management.
DETAILED LIST OF JOB DUTIES AND RESPONSIBILITIES:
  • Stay current on stakeholder needs and program vision.
  • Develop operations plans that include quarterly/annual goals, priorities for the program, and balance priorities with resource and financial constraints.
  • Assist the program by defining performance metrics and steps taken to meet defined benchmarks/SLAs.
  • Interface directly with business and engineering teams to understand and influence outcomes.
  • Responsible for iteratively enhancing monitoring and reporting on all program metrics.
  • Manage vendor(s) contracts and measure and report on their performance.
  • Collaborate with peer teams to provide and enhance services and help it evolve in line with agency and Commonwealth mandates.
  • Build and manage a small team of direct reports for needs that Vendor(s) and peers cannot meet effectively.
  • Understand and proactively review existing processes, identify opportunities for improvement and make constructive suggestions for change that would benefit the program.
Education, Experience and Qualifications:

  • Bachelor's Degree
  • 4+ years of experience managing IT operations serving content management/publishing systems.
  • ITIL Foundation certified strongly preferred.
  • Demonstrated ability to understand and negotiate the needs and expectations of multiple stakeholders.
  • Excellent communication & negotiation skills and experience in supporting technical and non-technical staff.
  • Advanced program/process/project management skills and systems-thinking
  • Advanced relationship management, leadership skills, and organizational savvy
  • Advanced analytical skills, providing critical thinking, solving problems, with ability to measure, evaluate and act on financial and operational results.
  • Proven action-orientation, resilience and ability to respond to changing business objectives.
  • Proven ability to develop/implement business strategies across the enterprise, collaborating to implement initiatives in an integrated manner.
  • Proven ability to influence others, structuring and presenting documents to effectively communicate with and inspire trust of partners and leaders, driving alignment and decision making.
  • Experience leading people and effectively mentoring, coaching and developing others.
  • Advanced knowledge of Microsoft Office, knowledge of Teams, SharePoint, JIRA, and a CI/CD framework
  • Must have multiple years of working with Agile SDLC
PROJECT SUMMARY:

The Commonwealth of Massachusetts Executive Office for Health and Human Services (EOHHS) seeks to improve a constituent's experience while interacting with eligibility and enrollment processes across its various agencies through more efficient and collaborative processes. This project will, through a series of iterative improvements, knit the various processes together into an Integrated Eligibility and Enrollment program to provide constituents with a unified view of applying, managing and being notified by Benefits programs.
POSITION SUMMARY:

The Common Noticing System Operations Manager will be the principal facilitator of all governance and IT processes defined to support Notice generation, management and distribution serving multiple client programs and their systems. The CNS Ops Manager will collaborate with business groups, architecture, and the PMO to refine the Vision for the service and establish a strategy and roadmap to get there. They will work with the Vendor(s) providing these services to meet objectives in the roadmap and measure Vendor performance using or enhancing a performance framework of operational metrics and targets based on ITIL standards.
The ideal candidate will have strong background in Enterprise Content Management as a Program, project, or IT lead using industry leading ECM tools. They would demonstrate a history of collaborating with multiple business and IT stakeholders and working with leadership to drive decisions related to resources, priorities, or financial plans. The successful candidate will have a wealth of tactics and experience managing and engaging stakeholders and planning and executing effective change management.
DETAILED LIST OF JOB DUTIES AND RESPONSIBILITIES:
  • Stay current on stakeholder needs and program vision.
  • Develop operations plans that include quarterly/annual goals, priorities for the program, and balance priorities with resource and financial constraints.
  • Assist the program by defining performance metrics and steps taken to meet defined benchmarks/SLAs.
  • Interface directly with business and engineering teams to understand and influence outcomes.
  • Responsible for iteratively enhancing monitoring and reporting on all program metrics.
  • Manage vendor(s) contracts and measure and report on their performance.
  • Collaborate with peer teams to provide and enhance services and help it evolve in line with agency and Commonwealth mandates.
  • Build and manage a small team of direct reports for needs that Vendor(s) and peers cannot meet effectively.
  • Understand and proactively review existing processes, identify opportunities for improvement and make constructive suggestions for change that would benefit the program.
Education, Experience and Qualifications:

  • Bachelor's Degree
  • 4+ years of experience managing IT operations serving content management/publishing systems.
  • ITIL Foundation certified strongly preferred.
  • Demonstrated ability to understand and negotiate the needs and expectations of multiple stakeholders.
  • Excellent communication & negotiation skills and experience in supporting technical and non-technical staff.
  • Advanced program/process/project management skills and systems-thinking
  • Advanced relationship management, leadership skills, and organizational savvy
  • Advanced analytical skills, providing critical thinking, solving problems, with ability to measure, evaluate and act on financial and operational results.
  • Proven action-orientation, resilience and ability to respond to changing business objectives.
  • Proven ability to develop/implement business strategies across the enterprise, collaborating to implement initiatives in an integrated manner.
  • Proven ability to influence others, structuring and presenting documents to effectively communicate with and inspire trust of partners and leaders, driving alignment and decision making.
  • Experience leading people and effectively mentoring, coaching and developing others.
  • Advanced knowledge of Microsoft Office, knowledge of Teams, SharePoint, JIRA, and a CI/CD framework
  • Must have multiple years of working with Agile SDLC


EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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