Depot Special Delivery_NON

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We're looking for a Depot Special Delivery to join our team.

In order to deliver our exceptional services, we need dedicated and enthusiastic, hard-working, and customer service-oriented technicians-- that's where you come in! Your role will include unparalleled technical support, allowing our client to experience the best support available within the industry.

• Primary duty is machine configurations for user and pre-configs
• Configure, repair and ship all equipment according to SLA's (HP, Dell, Apple devices)
• Service Now ticketing system for ticket assignments, updates and status
• Provide Next Day SLA's for standard configurations
• Check in/ QA all returned equipment daily
• Follow checklist and all procedures accurately provided by the team lead and client
• Repairs- as needed if equip returned is still under warranty
• Certifications- A+, HP, Dell to perform onsite hardware repairs
• Apple knowledge is recommended
• Limited to no end user client interaction
• Other duties as assigned
• Maintain a clean and organized workspace.
• Maintain highest level of customer satisfaction
• Communicate effectively with management, team lead and team members
• Represent CompuCom in a professional and businesslike manner

• Windows OS knowledge (Windows 7, Windows 8.x and Windows 10)
• Microsoft Office 2007 to 2016 and Office 365
• Familiar with Apple MAC OS
• Able to troubleshoot VPNs
• Able to use image processes to configure clients' desktops and laptops
• Active Directory
• Printer hardware knowledge
• Able to use remote tools such as RDP, Team Viewer, Windows Assist, LogMeIn Rescue
• Mobile Device Management
• Able to use Remedy or ServiceNow or similar ticketing system

Wage Range :
The hourly rate for this position is between $17.00 - $24.75 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits :
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Equal Employment Opportunity : Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.