.NET Full Stack Application/Technical Support Lead

.NET Full Stack Application/Technical Support Lead
Vancouver, WA (Onsite)

Need someone who has supported application in .Net & Angular.
Should have knowledge in Azure
Need someone Senior who can act like Tech Lead

Responsibilities

Diagnose and troubleshoot technical issues, including account setup and network configuration
Ask customers targeted questions to quickly understand the root of the problem
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams
Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Requirements and skills

Proven work experience as a Technical Support Engineer, IT Help Desk Technician or similar role
Hands-on experience with Windows/Linux/DB/Multiple External environments
Ability to diagnose and troubleshoot basic technical issues
Familiarity with remote desktop applications
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
BS degree in Information Technology, Computer Science or relevant field
Additional certification in Microsoft, Linux, Any open source or similar technologies is a plus