Helpdesk Analyst

$30 - $40

Contract: Independent, 6 Month(s)

  • Work from home
  • No Travel Required

Skills

HelpdeskDesktopHelp DeskSupportSCCMWindowsWindows 10O365Active DirectoryAD

Job Description

Please note I have direct access to the Hiring Manager on this position. 

A growing extremely profitable ecommerce and consumer goods company is looking for a Helpdesk Analyst. The company has been systematically growing since inception due to growth and demand, is global, has $400+ million in revenue and has 1000+ employees.

The Help Desk Support Analyst will join a team of 2 and will be responsible for supporting 300+ users (local and remote). The Help Desk Support Analyst will be responsible for supporting, troubleshooting and resolving technical issues, incidents and service desk requests for 300+ corporate users running Microsoft Windows 10 Pro, Mac OS 11.0 and O365 Desktops and Laptops. The Help Desk Support Analyst will support Active Directory, mobile devices utilizing Jamf Pro and 8x8 and Polycom telecom systems. Company utilizes SCCM for deployments, ServiceNow ticketing system and GoToAssist for remote access.

The Help Desk Support Analyst reports directly to the Help Desk Manager

Requirements:

  • MUST HAVE 2+ years’ experience as a Help Desk Support Analyst supporting 300+ users (local/remote) in a Windows 10
  • Experience supporting O365
  • Must have experience supporting Active Directory: add/remove accounts, password reset and Security Group Management
  • Experience utilizing SCCM to manage, deploy and secure software is a plus