ServiceNow Technical Lead

Depends on Experience

Contract: W2, Corp-To-Corp, Independent, 12 Month(s)

  • No Travel Required



Job Description

Title: ServiceNow Technical Lead

Duration: 12 Months - Possible Extension

Location: Washington, DC 20005


Hybrid Onsite: 2/3 days per week onsite from day1


Essential Duties :

The position's essential duties include the following:

  • Leads and completes all technical aspects and tool solution delivery including application UI configuration, workflow configuration, development of required client specific reporting, development of requirement integration components (SSO. LDAP, etc.)
  • Serves as a hands-on ServiceNow specialist, BA, developer and a key resource in developing solutions and applications for the company's ITSM. ITBM and ServiceNow system
  • Collaborates effectively with ServiceNow users and stakeholders to develop solutions and execute changes
  • Supports and enhances reporting solutions both within ServiceNow and through external reporting solutions to support requirements
  • Designs, develops, documents, maintains, administers, and continuously improves the company's ITSM, ITBM and ServiceNow system
  • Creates and configures Notifications, UI pages, UI Macros, Script Includes. Formatters, etc. in ServiceNow
  • Provides high-level design and implement of technical solutions for ServiceNow - understanding the workflow engines is necessary
  • Evaluates and reports on new ServiceNow technologies and makes recommendations solutions to deliver customer value and to enhance capabilities of cloud-based and virtualized services
  • Maintains technical expertise, relevant industry standards, and best practices in ServiceNow
  • Creates and configures Business Rules, Ul Policies, UI Actions, Client Scripts and ACLS including advanced scripting of each
  • Develops the application including configuration, report and dashboard development, and data migration, where applicable
  • Loads, manipulates and maintains data between ServiceNow and other systems, including Jira, Splunk, Tenable, and Tableau
  • Carries out unit-testing and defect resolution
  • Obtains and analyzes business requirements and document technical solutions
  • Attends Scrum meetings and keeps PM and team apprised of status
  • Other duties as assigned.


Certifications (Required)

  • ServiceNow Certified System Administrator certification required (admin or higher)


Certifications (Preferred)

  • ServiceNow CIS – IT Service Management certification preferred
  • ServiceNow CIS – Project Portfolio Management certification preferred
  • ServiceNow CIS – Software Asset Management certification preferred
  • ServiceNow CAS – Performance Analytics certification preferred

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”