CAPS (Client Application and Package Support)

Depends on Experience

Contract: W2, 12 Month(s)

  • 50% Travel


  • Linux
  • DB2
  • MQ
  • Microsoft Windows Server
  • Websphere
  • Incident
  • Problem and Change Management
  • Log file interrogation
  • error code correlation
  • data integrity checks/updates

Job Description

We're seeking a CAPS (Client Application and Package Support) for one of our direct clients. Please review the below job Description and revert with your interest for the same.


Job details:

Role: CAPS (Client Application and Package Support)

Location: Iselin, NJ

Long term contract



The CAPS team resides inside the Command Center and is a Level 2 application support team. The role requires a self-motivated individual with strong technical skills. Support includes but is not limited to the account applications and the surrounding 3rd party packages used within the customer environment. CAPS perform in depth application problem determination and recovery for the live client Services. 

Key Skills:

  • Communication both written and verbal
  • Enterprise Level Infrastructure Understanding/Troubleshooting (Linux, DB2, MQ, Microsoft Windows Server, Websphere)
  • Service Level Management (Incident, Problem and Change Management)
  • Level 2 Application Support (Log file interrogation, error code correlation, data integrity checks/updates, script troubleshooting, application recovery)

Operational Responsibilities:

  • Proactively monitor ticket queue for application incidents, provide detailed technical updates
  • Provide input to Command Center Technical Lead teams for problem recovery of live client Services and 3rd party applications
  • Provide log files and data to Client Level 3 application team when required
  • Perform data updates on behalf of the client to aid in problem recovery
  • Participate in and support weekend maintenance period

Additional Responsibilities:

  • Participate in 24/7 Rotating Shift Pattern
  • Support Project change activity and testing, providing real time investigation into issues arising from testing on new components, updating work-in-progress procedures, and liaising with support groups and test teams.  Provide testing metrics and performance data as and when requested. 
  • Ensure all CAPS related documentation is updated and accurate


Raja Kumar