Customer/1 Billing Business Analyst- W2 Contract

Overview

Remote
On Site
$40 - $50
Contract - Independent
Contract - W2
Contract - 12 Month(s)

Skills

Analytical Skill
Conflict Resolution
Energy
Information Systems
Issue Resolution
Problem Solving
Billing
Business Requirements Gathering
Collaboration
Communication
Documentation
Process Flow
Quality Assurance
Stakeholder Management
Testing
User Guides

Job Details

Title: Customer/1 Billing Business Analyst

Location: Syracuse, NY / Waltham, MA / Remote (NY or MA preferred)

Onsite / Remote: Hybrid Onsite/Remote

Job Description

We are seeking an experienced Customer/1 (C1) Billing Business Analyst with a strong background in energy and utilities. The ideal candidate will possess deep knowledge of the Customer/1 billing system, along with strong analytical, documentation, and stakeholder management skills to support billing operations and system enhancements.

Responsibilities:

  • Gather and document business requirements related to Customer/1 billing and customer information systems.

  • Collaborate with business users, IT teams, and vendors to design and implement billing solutions.

  • Analyze, test, and validate system enhancements, configuration changes, and data mappings.

  • Support end-to-end billing processes, rate configurations, and issue resolution.

  • Provide functional support during testing, implementation, and post-deployment phases.

  • Create detailed process flows, functional specifications, and user documentation.

Required Skills & Experience

  • Proven experience as a Business Analyst working with Customer/1 (C1) or similar billing systems.

  • Strong domain knowledge in energy and utilities (electric, gas, or water).

  • Excellent analytical, problem-solving, and communication skills.

  • Experience gathering business requirements, writing functional specifications, and supporting QA/testing.

  • Ability to work independently and coordinate with cross-functional teams in both onsite and remote setups.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.