Customer Service/Call Center Representative III ,Alpharetta, GA- Urgent position


Contract: W2, 11 Month(s)


    customer service

    Job Description

    Position: customer service / light technical support
    Location: Alpharetta, GA
    Duration: 6-11 Months
    Openings: 8

    that the team will need to be in client offices in Alpharetta, GA at least for the first 10 weeks.

    Position Summary: As a Requester Experience Specialist, you will join a unique service team supporting a new product rollout, focused on listening to, caring for and connecting with customers via phone and tickets. In this role, you will answer calls in an efficient, courteous and accurate manner, while assessing customer needs and offering solutions. Ideal candidates should demonstrate the desire to make our customer's experience not only superior but memorable by assuming ownership of support inquiries to provide an outstanding customer experience.
    Requester Experience Specialists demonstrate strong verbal and written communication skills, a professional attitude, critical thinking, excellent dependability, the ability to handle stressful situations, possess strong computer skills, flexibility in a fast-paced environment, and the ability to learn and react quickly. If a question cannot be immediately answered, the candidate will be expected to use available material resources and/or consult with product experts to advance the resolution of the issue in a timely manner.
    Primary Duties and Responsibilities:
    Requester Experience Specialists connect with customers via phone and create an experience where customers know they have been heard and understood and feel valued and important, which is accomplished by:
    Effectively listening
    Quickly identifying and owning customer issues
    Actively search for solutions to problems
    Making quality decisions
    Interacting with a diverse group of customers and colleagues
    The support responsibilities described above will take up about 80% of the candidate's time. In addition, the Specialist may be requested to engage in activities such as training and other participation as required by the Requester Experience Manager.
    Provide request, applications, and product support to customers
    Take appropriate steps to bring any open support cases to resolution in a timely manner.
    Perform additional functions as requested by management
    What you need to succeed (minimum qualifications)
    High School diploma, GED or High School Equivalency.
    Embraces diverse people, thinking and styles.
    Be at least 18 years of age.
    Authorized to work in the United States.
    Computer skills and comfort with navigating web-based software applications, email, and customer support applications. (Training for Ciox specific applications will be provided.)
    Demonstrate clear, pleasant, and courteous verbal and written communication using appropriate grammar, tone, and pronunciation.
    Customer support experience
    Reliable and committed by maintaining excellent attendance, performance, self-motivation and goal attainment.
    Successfully pass a pre-employment background check and drug test.
    Application/product support experience (preferred)