Sr. Manager, IT Vendor Management

$120,000 - $135,000

Full Time

  • Work from home


ITVendor ManagementHire/Fire

Job Description

***We are unable to sponsor as this is a permanent full-time role***


A prestigious company is on the search for a Sr. Manager, IT Vendor Management.  This person will be connecting everything that the vendor does with the organization together and will use that knowledge to create a roadmap conversation.  They will use a strategic perspective to build contracts that align with the roadmaps of the future.  This manager will be doing IT vendor management negotiations and will be working on the strategic approach for technical teams and vendor performance.  They will grow a team of 5 to 10 people and will have hire/fire responsibilities. 


  • Defines business objectives and tactical operations to achieved defined objectives
  • Engages technical and business teams to ensure the team direction, priority and focus enable corporate success
  • Delivers proactive, business focused IT services that enable rapid business growth and smooth business operations
  • Manages tactical steps
  • Coordinates priorities between the IT department and user departments
  • Oversees technical team in collaboration with vendor and other support teams for problem resolution
  • Continues to seek out opportunities to increase internal client satisfaction and deepen client relationships


  • Bachelor’s degree and formal education in relevant disciplines (Business, Engineering, Information
  • Systems, Computer Science, Mathematics or relevant degreed)
  • 7+ years related experience in technology management, customer relationship management and staff
  • Project Management (PMI) or Agile Certification
  • Extensive knowledge and hands-on management experience in Vendor Management strategies and best practices
  • Ability to collaborate with IT teams and Corporate IT Procurement to integrate Vendor Management into the Strategic Sourcing process
  • Experience in designing and executing vendor performance monitoring, tracking and reporting strategies including vendor scorecarding, contractual SLA metric compliance, and issue/grievance resolution
  • Well-versed in key contract terminology and legal language/concepts used in vendor contracts, such as indemnification, intellectual property, force majeure, and amendments/exhibits/SOWs, and understands how they interrelate
  • Experience collaborating with IT stakeholders to establish and facilitate a cadence on Executive Briefings and Operating Reviews
  • Solid grasp of financial concepts, such as depreciation schedules, dollar costing and total cost of ownership
  • Hands-on experience building vendor management dashboards and executive reports that demonstrate the value of the function and celebrate wins and successes
  • Experience in rationalizing the vendor portfolio on an annual basis to ensure focus is maintained on the most strategic vendors