Field Services Technician II

Field Services Technician II
Kingwood, TX
6-month contract to hire
Pay Rate: $19.00 - $21.00 per hr.

Our client needs a Technology Field Services Technician who is responsible for the configuration, installation, troubleshooting, repair, and maintenance of computer systems, peripherals, printers, networks, and telecommunications systems used to support all associates.

Responsibilities

• Installs computer hardware, software, printers, scanners, and other end user peripherals
• Diagnoses, troubleshoots, and remediates hardware and software issues within the computing environment
• Coordinates warranty repairs, replacements, and returns with manufacturers to resolve operating issues
• Assists in installing, troubleshooting, and supporting core network infrastructure, including switches and routers, patch panels and network cabling
• Records, updates, and documents tickets in Information Technology ticketing systems
• Coordinates the technology issues related to facility renovations, new construction, and associate moves
• Coordinates computer hardware and software purchases, including determining customer requirements and specifications
• Maintains accurate inventory of computer assets throughout the product lifecycle, including procurement, shipping, deployment, decommissioning, and disposal
• Provides training and technical assistance to users
• Supports Facilities and Business Unit projects
• Offers advice and guidance to junior technicians, assisting in the development of necessary skills and promotion of continuous improvement initiatives
• Performs other job-related duties and responsibilities as needed
• Travels as necessary

Required Skills:

• High School Diploma or GED
• Eight (8) year's experience working with computers, printers, peripherals, network hardware, software, firmware, and operation systems
• Ability to lift or move items up to 50 pounds
• A valid driver's license
• A+ Certification
• Some college level courses plus technical training
• Familiarity with Voice over Internet Protocol (VoIP), Analog Phone Systems/PBX equipment and telecom cabling
• Advanced experience in computer maintenance, diagnostics, troubleshooting, and problem resolution
• Advanced knowledge of computer imaging, software installation and support, and implementing standard desktop and laptop solutions
• Advanced knowledge of physical server environments, network folder access, and drive mappings
• Excellent interpersonal and communication skills
• Outstanding customer service
• Proficient in printer installation, configuration, component functions, driver installation, maintenance and repairs
• Thorough understanding of LAN/WAN network hardware, implementation, and support