ServiceNow Architect

$140,000 - $160,000

Full Time

  • Work from home
  • 25% Travel



Job Description

Sr. ServiceNow Architect


Hybrid / 30% onsite – Hartford CT


Job Description

Seeking Principal Consultant – ServiceNow ITOM. This role requires close partnership and collaboration with Executive Stakeholders, Business Stakeholders and Subject Matter Experts. Essential Job Duties include working on complex ServiceNow ITOM deployments including end-to-end ITOM configuration (Discovery, Service Mapping, Event Management and Operational Intelligence) aligned to Industry best practices and translating functional & technical requirements into implementation work package. Should be able to interact with the different architecture, platforms, application and infrastructure teams to understand and design the solution.


Required Qualifications:

  • Candidate must be located within commuting distance of Plano, TX or be willing to relocate to the area. This position may require travel in the US
  • Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
  • At least 11 years of Information Technology experience
  • At least 8 years of experience in Configuration/Solutions evaluation/ Validation and deployment in ServiceNow IT Operations Management – Discovery and Service Mapping
  • At least 8 years of experience in capturing requirements related to internal/external consulting, documenting, and mapping current business process
  • Working knowledge in ServiceNow Service Mapping, Discovery and Event Management modules and be able to build or modify custom patterns and troubleshoot
  • Good understanding of basic application and network infrastructure and interdependencies
  • Strong communication skills, both written and verbal, with the ability to describe technical solutions in the terms of the business
  • Experience in working with multi-vendor development environment
  • Interacts cross functionally on matters that require coordination across organization and collaborates well with other groups, voluntarily shares information
  • Experience of working with ServiceNow platform for global customers
  • U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time


Preferred Qualifications:

  • Good understanding of architecture / infrastructure concepts and ITIL implementation
  • Experience and desire to work in a management consulting environment that requires regular travel
  • Certified ServiceNow Implementation Specialist - Service Mapping
  • Planning and Co-ordination skills
  • Good Communication and Analytical skills