IT Infrastructure Specialist

$100,000 - $120,000

Full Time

  • Work from home


  • TCP / IP
  • VPN
  • anti - virus
  • virtualization
  • network
  • Cisco
  • Firewall
  • user support
  • ITIL
  • IT strategy

Job Description


Build, maintain, and troubleshoot the company IT infrastructure, delivering mission critical applications and data. Ensure the highest levels of availability, performance and security.



· Manage and monitor all installed computer systems, server, storage, network and telephone infrastructure on premises and cloud based:

  • Proactively ensure the highest levels of system and infrastructure availability,
  • Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with vendors and IT team members to implement those fixes.
  • Install, configure, test, and maintain network operating systems, application software, system management tools and systems integrations:
  • Work with vendors and other IT team members for project development and problem resolution.
  • User environment management, including desktops/laptops, profile management, software delivery, etc.
  • Respond to the needs and questions of IT users concerning their access to resources on the network and the operation of various software programs.
  • Provide 1st and 2nd level IT user support.
  • Develop and maintain custom scripts to increase associate and system efficiency.
  • Research and evaluate new IT industry technology trends and applicability of software/hardware solutions.
  • Make recommendations regarding hardware and software acquisitions.
  • Implement IT system landscape changes in accordance with the change management policy.
  • Manage IT infrastructure projects
  • Maintain, test, and improve backup and disaster recovery procedures.
  • Handle vendor management and contract negotiations.
  • Create documentation concerning IT systems and IT procedures.
  • Develop and implement IT policies and IT procedures.
  • Champion for pushing IT standards, procedures, policies, and best practices.
  • Develop and communicate standards of use, operations and security of network, personal computers, and data.
  • Communicate with other departments to report and resolve software, hardware, and operations problems.
  • Consult with department managers to develop system solutions consistent with organizational objectives.
  • Proactively understand and stay up-to-date on the current projects in progress, projects in pipeline, and operational issues.
  • Other duties, as assigned.


  • Bachelor’s degree in Information Technology (IT) or comparable degree.
  • 4+ years operational experience in IT Infrastructure (network, server, DB, storage administration).
  • Technical background in IT Infrastructure and IT Operations:
  • Microsoft products e.g., Microsoft server operating systems, Active Directory, SQL, Enterprise Office 365, Azure, OneDrive, SharePoint, and Teams;
  • Server Management incl. configuration, anti-virus, virtualization, patching, backup;
  • Networking: switching and routing, layer 2 VLANS, layer 3 routing, TCP/IP, MPLS, VPN (Cisco and/ or HP certified preferred);
  • Firewall (SonicWall preferred).
  • Understanding of overall business and IT strategy and ability to develop solutions with management at all levels.
  • Strong project management skills and experience implementing IT solutions (PMI certified is an advantage).
  • Service oriented approach in IT (ITIL certified an advantage).
  • Customer service orientation (e.g., short response times, appropriate communication and continuous information flow, adequate solutions).
  • Good analytical, communication and presentation skills.
  • Drive for excellence in own work and cooperation with customers/ colleagues/ employees.
  • Value based people management including “leading by example”.
  • Ability and willingness to integrate, cooperate and succeed in a multi-national group (i.e. traveling abroad, understanding corporate needs and implement, co-operating and communicating with colleagues from overseas)