IT Infrastructure Specialist

POSITION SUMMARY:

Build, maintain, and troubleshoot the company IT infrastructure, delivering mission critical applications and data. Ensure the highest levels of availability, performance and security.

KEY RESPONSIBILITIES:

· Manage and monitor all installed computer systems, server, storage, network and telephone infrastructure on premises and cloud based:

• Proactively ensure the highest levels of system and infrastructure availability,
• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with vendors and IT team members to implement those fixes.
• Install, configure, test, and maintain network operating systems, application software, system management tools and systems integrations:
• Work with vendors and other IT team members for project development and problem resolution.
• User environment management, including desktops/laptops, profile management, software delivery, etc.
• Respond to the needs and questions of IT users concerning their access to resources on the network and the operation of various software programs.
• Provide 1st and 2nd level IT user support.
• Develop and maintain custom scripts to increase associate and system efficiency.
• Research and evaluate new IT industry technology trends and applicability of software/hardware solutions.
• Make recommendations regarding hardware and software acquisitions.
• Implement IT system landscape changes in accordance with the change management policy.
• Manage IT infrastructure projects
• Maintain, test, and improve backup and disaster recovery procedures.
• Handle vendor management and contract negotiations.
• Create documentation concerning IT systems and IT procedures.
• Develop and implement IT policies and IT procedures.
• Champion for pushing IT standards, procedures, policies, and best practices.
• Develop and communicate standards of use, operations and security of network, personal computers, and data.
• Communicate with other departments to report and resolve software, hardware, and operations problems.
• Consult with department managers to develop system solutions consistent with organizational objectives.
• Proactively understand and stay up-to-date on the current projects in progress, projects in pipeline, and operational issues.
• Other duties, as assigned.

POSITION REQUIREMENTS:

• Bachelor’s degree in Information Technology (IT) or comparable degree.
• 4+ years operational experience in IT Infrastructure (network, server, DB, storage administration).
• Technical background in IT Infrastructure and IT Operations:
• Microsoft products e.g., Microsoft server operating systems, Active Directory, SQL, Enterprise Office 365, Azure, OneDrive, SharePoint, and Teams;
• Server Management incl. configuration, anti-virus, virtualization, patching, backup;
• Networking: switching and routing, layer 2 VLANS, layer 3 routing, TCP/IP, MPLS, VPN (Cisco and/ or HP certified preferred);
• Firewall (SonicWall preferred).
• Understanding of overall business and IT strategy and ability to develop solutions with management at all levels.
• Strong project management skills and experience implementing IT solutions (PMI certified is an advantage).
• Service oriented approach in IT (ITIL certified an advantage).
• Customer service orientation (e.g., short response times, appropriate communication and continuous information flow, adequate solutions).
• Good analytical, communication and presentation skills.
• Drive for excellence in own work and cooperation with customers/ colleagues/ employees.
• Value based people management including “leading by example”.
• Ability and willingness to integrate, cooperate and succeed in a multi-national group (i.e. traveling abroad, understanding corporate needs and implement, co-operating and communicating with colleagues from overseas)