IAM L2 Engineer

Job Title: IAM L2 Engineer

Contract Length: 6+ Months

Location: Plano, TX 75024

Overview

• We are seeking a dedicated and detail-oriented IAM L2 Access Technician to join our team in Plano, TX. This role is responsible for providing Level 2 support in user provisioning, access management, and role/entitlement administration across multiple systems. The ideal candidate will possess strong communication skills, a proactive mindset, and the ability to adapt quickly in a dynamic technical environment.
• Successful candidates are self-motivated, resourceful, and capable of working both independently and collaboratively to resolve access-related issues, drive process improvements, and ensure secure and efficient identity operations.

Key Responsibilities

• Manage and resolve incidents and requests in ServiceNow related to user access and entitlements.
• Support and facilitate access provisioning and deprovisioning requests in compliance with security policies.
• Identify and report process gaps or recurring issues to the L3 IAM team with recommendations for improvement.
• Serve as a technical escalation point throughout project lifecycles to ensure timely resolution of complex access issues.
• Support and prioritize ad hoc escalations and service requests from leadership.
• Cross-train peers and promote knowledge sharing across IAM teams and technical towers.

Basic Qualifications

• High School Diploma, GED, or equivalent certification.
• 2 3 years of experience providing end-user support and administration in an IAM environment.
• Strong written and verbal communication skills in a support or technical setting.
• 2 3 years of experience extracting, analyzing, and maintaining data in Excel or Google Sheets.
• 2 3 years of experience creating technical and process documentation.

Preferred Qualifications

• 2+ years of experience in end-user support and IAM administration.
• 2+ years of experience with one or more of the following: SailPoint, ServiceNow, SQL, Active Directory, or Oracle.
• 2+ years of experience implementing and utilizing process, change, incident, or problem management frameworks.