Overview
On Site
Full Time
Skills
Customer Support
Problem Solving
Marketing Operations
Service Desk
Technical Support
Repair
Computer Hardware
SLA
Service Management
Customer Service
Microsoft Windows
Communication
Management
Multitasking
Training
Durable Skills
Life Insurance
Insurance
FOCUS
Teamwork
Collaboration
Finance
Recruiting
Social Media
LinkedIn
Facebook
Job Details
Join Our Team as a Service Desk Associate!
Are you passionate about technology and eager to help others? Do you thrive in a collaborative environment and enjoy solving problems? If so, we have the perfect opportunity for you!
Position: Service Desk Associate
Locations: Galveston, TX and Springfield, MO
Company: American National
About the Role:
As a Service Desk Associate, you will be the first point of contact for agents, employees, and customers seeking technical support. You'll provide essential troubleshooting, diagnosis, and repair services for hardware, software, and websites. Working closely with fellow technicians and service management training coordinators, you'll learn and apply service management processes to support all customers effectively.
Key Responsibilities:
At American National, we value our employees and provide a supportive environment where you can grow and succeed. You'll have the opportunity to work with a dynamic team, receive constructive feedback, and make a real impact. If you're ready to take the next step in your career and help us deliver exceptional service, we want to hear from you!
Apply Now!
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, including training, transferable skills, work experience, business needs, and market demands. The base pay is subject to change and may be modified in the future.
American National offers eligible employees and their families medical, dental, vision, and basic life insurance. Employees are able to enroll in our company's 401k plan. Employees also receive annually a bank of paid time off and paid holidays. We aspire to see people for what they bring to our corporate culture by supporting an inclusive work environment, including an emphasis on a healthy work-life balance, development opportunities, and a casual dress code.
American National is an established, stable, and successful multi-line insurance corporation that has provided financial strength and a sense of security to employees, customers and business partners since 1905. With focus on our organization's values and cultural richness: Financial Strength, Integrity, Respect, Service and Teamwork (FIRST) and Agility, Collaboration, and Engagement (ACE) we continue to pursue our vision to be a leading provider of financial products and services for current and future generations.
Hiring Practices
The preceding job posting was designed to indicate the general nature and level of work performed by employees assigned to this position. It is not intended to be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role, but your past experience doesn't align perfectly with the job qualifications, we still encourage you to apply. You may be just the right candidate for this position or other opportunities at American National.
American National's recruitment policies help us place individuals in a timely and efficient manner. Only the most qualified candidates will be contacted by our recruiting team. Candidates may check the status of their application(s) by logging into their account. Learn more about our company, by following us on social media: LinkedIn , Facebook , Instagram
American National is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information or any other legally protected categories. American National is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
Are you passionate about technology and eager to help others? Do you thrive in a collaborative environment and enjoy solving problems? If so, we have the perfect opportunity for you!
Position: Service Desk Associate
Locations: Galveston, TX and Springfield, MO
Company: American National
About the Role:
As a Service Desk Associate, you will be the first point of contact for agents, employees, and customers seeking technical support. You'll provide essential troubleshooting, diagnosis, and repair services for hardware, software, and websites. Working closely with fellow technicians and service management training coordinators, you'll learn and apply service management processes to support all customers effectively.
Key Responsibilities:
- Be the initial point of contact for CTS hardware and software assistance.
- Offer basic troubleshooting, education, and support for CTS-supported hardware, software, applications, and infrastructure.
- Triages, diagnoses, and resolves customer issues within the defined SLA.
- Document all interactions and resolutions accurately in the service management system.
- Associate degree in an IT-related program or one to two years of comparable work experience.
- At least one year of experience in customer service and support.
- Basic knowledge of Windows and Mac computers and related peripherals.
- Strong written and verbal communication skills.
- Team-oriented and customer-focused with excellent collaboration skills.
- Effective time management and multitasking abilities.
- Ability to plan and organize workload efficiently.
At American National, we value our employees and provide a supportive environment where you can grow and succeed. You'll have the opportunity to work with a dynamic team, receive constructive feedback, and make a real impact. If you're ready to take the next step in your career and help us deliver exceptional service, we want to hear from you!
Apply Now!
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, including training, transferable skills, work experience, business needs, and market demands. The base pay is subject to change and may be modified in the future.
American National offers eligible employees and their families medical, dental, vision, and basic life insurance. Employees are able to enroll in our company's 401k plan. Employees also receive annually a bank of paid time off and paid holidays. We aspire to see people for what they bring to our corporate culture by supporting an inclusive work environment, including an emphasis on a healthy work-life balance, development opportunities, and a casual dress code.
American National is an established, stable, and successful multi-line insurance corporation that has provided financial strength and a sense of security to employees, customers and business partners since 1905. With focus on our organization's values and cultural richness: Financial Strength, Integrity, Respect, Service and Teamwork (FIRST) and Agility, Collaboration, and Engagement (ACE) we continue to pursue our vision to be a leading provider of financial products and services for current and future generations.
Hiring Practices
The preceding job posting was designed to indicate the general nature and level of work performed by employees assigned to this position. It is not intended to be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role, but your past experience doesn't align perfectly with the job qualifications, we still encourage you to apply. You may be just the right candidate for this position or other opportunities at American National.
American National's recruitment policies help us place individuals in a timely and efficient manner. Only the most qualified candidates will be contacted by our recruiting team. Candidates may check the status of their application(s) by logging into their account. Learn more about our company, by following us on social media: LinkedIn , Facebook , Instagram
American National is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information or any other legally protected categories. American National is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.