Traffic Incident Management Coordinator

    • AECOM Corp. - Worldwide
  • Indianapolis, IN
  • Posted 36 days ago | Updated 1 hour ago


On Site
USD 85,000.00 - 145,000.00 per year
Full Time


Standard operating procedure
Incident management
Program management
Strategic planning
Marketing planning
Information Technology
Technology assessment
Transportation management
Public speaking
Quality control
Technical writing
Software deployment
Computer hardware
Security clearance
Apache Storm

Job Details

Company Description

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We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is actively seeking a Traffic Incident Management (TIM) Coordinator for immediate employment, representing the Indiana Department of Transportation.

The position is on-site at the Indianapolis Traffic Management Center (TMC), with intermittent travel statewide for TIM workshops, committee meetings, industry conferences, and nationally for industry conferences. These events will require overnight travel. The position is on-call 24/7 for escalated major incident responses, either to the TMC Control Center or on-site.

The TIM Coordinator will focus on the following four core responsibility areas:

TIM Program Management

  • Establishing regional stakeholder relationships and incorporating them into a productive TIM team that will meet routinely and operate under a defined charter (if said TIM team(s) do not already exist, at which time the TIM Coordinator will actively participate while representing the client).

  • Create a categorized list of topics that are TIM priorities for the client agency and establish specific goals under each that can be accomplished through defined initiatives. Summarize this exercise into a TIM Program Strategic Plan.

  • Participate in statewide conferences and workgroup meeting opportunities as a representative and speaker representing the client's TIM program. Broaden the program's audience and ancillary participant base.

  • Serves as a liaison with federal, state, and local agencies in matters concerning the coordination of TIM related plans and services.

  • Serves as a participant or champion in the development of multi-agency collaborative TIM plans in advance of major events (planned and unplanned).

  • Production or delegation of meeting agendas, minutes, studies, and ad-hoc analyses. This should be done in conjunction with the development of a central repository for all TIM program materials as deemed important by the client agency.

  • Develop a TIM program marketing plan to encourage agency participation and quantify value.

Incident Response Training (e.g., Safety Service Patrol)

  • Actively collaborate on the incident responder initial training program, keeping it current, innovative, and effective.

  • Participate in train-the-trainer exercises, learning all agency protocols and skills associated with the client's incident response program to facilitate training on an as-needed basis.

  • Routinely audit and edit the incident response program's standard operating procedures in the interest of keeping them current and relevant in the delivery of training modules.

  • Establish a safety program designed specifically for the client's incident response staff that includes content from the agency's safety mandates, OSHA, and best practices from other programs operating under a similar mission. The program should include safety tracking mechanisms, reporting protocols, auditing guidelines, and staff training.

  • Create educational content for recurrent training to be delivered annually in safety stand-down scenarios and on a shift basis during the pre-deployment briefings.

  • Define and maintain electronic training records for each member of the incident response and TIM program teams, including deadlines for recertification, tracking of completed training, and documented completions of specialized training (e.g., HazMat and CDL).

  • Prepare applications (e.g., grant applications) to the federal government for planning and training funding assistance.

  • Create ad-hoc training modules to be provided on an as-needed basis as recurrent training as topics arise (e.g., work zone law lane tapering).

Introduction and Deployment of TIM Technology

  • Establish guidelines for beta-testing new technologies, including hardware and software, that will sufficiently trial potential advancements for the client's TIM and Incident Management programs.

  • Incorporate information technology-based solutions into the TIM program, with the intent being to increase staff safety, improve incident clearance efficiency, and enhance event data capture for future engineering solution purposes.

  • Create and facilitate an agency technology evaluation team in cooperation with the local client. Its purpose is to evaluate new technologies and determine their value to the client from an operational and financial standpoint.

Statistical Analysis

  • Collect and analyze raw data outputs for the preparation of regional/statewide performance reports on mobility, operations, and TIM trends.

  • Collaborate with data scientists (AECOM or client) to develop real-time dashboards that present events and incidents, including their associated key data points such as incident response and clear times, public notification, hotspot proximity, and severity levels.

  • Create multi-disciplinary workgroups that will routinely review mobility, operations, and TIM reports in the interest of generating collective solutions to negative trends related to traveler safety.

  • Establish user authority and known locations for all data streams available as related to traffic incident management. Utilize these data streams to produce ad-hoc statistical reports based on special circumstances and requests (e.g., time-lapsed blizzard roadway incident reports, roadway infrastructure damage summaries after a major storm, etc.).


Minimum Requirements:

  • BA/BS + 6 years of relevant experience or demonstrated equivalency of experience and/or education

  • Excellent driving record with an unrestricted driver's license.

Preferred Qualification:

  • Practical Traffic Incident Management (TIM) experience, including National Incident Management Systems (NIMS).

  • Related experience, to include a few years in traffic incident management (TIM), emergency response management, or other traffic/transportation management-related activities.

  • Background in highway safety.

  • Previous experience in traffic control and safety procedures.

  • Conceptual understanding of Intelligent Transportation Systems (ITS).

  • Knowledge of the local, regional, and statewide interstate and major arterial networks.

  • Experience developing, training, and executing new technical and non-technical procedures.

  • Comfortable with public speaking in front of large audiences.

  • Facilitating TIM content in a clear, concise, and organized manner to optimize audience understanding and maintain focus.

  • Multi-tasking several priorities simultaneously, minding deadlines, and quality control.

  • Strong technical writing capability.

  • Experience with analyzing and relaying data.

Additional Information


Offered compensation will be based on location and individual qualifications. The expected range is $85,000.00 - $145,000.00.


AECOM is proud to offer a comprehensive benefits program to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absence, voluntary benefits, perks, U.S. and global well-being programs, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

AECOM is the world's trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle - from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at and @AECOM.

Freedom to Grow in a World of Opportunity

You will have the flexibility you need to do your best work with hybrid work options. Whether you're working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity, diversity and inclusion - a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We're the world's trusted global infrastructure firm, and we're in this together - your growth and success are ours too.

Join us, and you'll get all the benefits of being a part of a global, publicly traded firm - access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person's potential, and we'll help you reach yours.

All your information will be kept confidential according to EEO guidelines.

ReqID: J10107345

Business Line: Transportation

Business Group: DCS

Strategic Business Unit: West

Career Area: Business Development

Work Location Model: On-Site