Skills
- PowerBI
- SQL
Job Description
Must Haves/Supplier Call Notes:
Workforce Specialist
2 year contract
Skills / experience that are a Plus
nice to have , but not necessarily required:
(Manager won t budge on these skills / experience)
MAX Bill Rate
$31.44
MAX Pay Rate:
$24
Preferred Location(s):
(Immediate Onsite?)
Oregon
Can someone sit 100% REMOTE?
Yes support PST hours
Job Description:
Position Summary:
The Workforce Specialist is directly responsible for real-time queue monitoring and intraday analysis of all contact center activity.
Job Responsibilities:
-Speak to the timeline of all projects currently within the department and monitor and manage multiple project timelines simultaneously.
-Identify scope creep and escalate to appropriate level of management and keep stakeholders up to date on project status and potential issues.
-Report daily status on the tasks assigned and identify bottlenecks in work queues and reassign tasks as necessary.
-Participate in collaborating, establishing, enforcing, and training processes across departments. Adhere to quality standard and best practices for maintaining instructional materials
-Motivate team members and foster team/individual engagement and act as liaison, problem solver, and facilitator.
-Present recommendations for deadlines, resource allocation, level of effort estimates, and staffing targets.
-Assign work that comes into the Design Operations and Noticing departments to its cross-functional teams and attend interdepartmental daily huddles and stand-ups.
Required Qualifications:
-2 years of academic or practical work experience in training or project coordination/management in a similar field (operations, customer support and/or legal services)
1 to 2 years hands-on experience with the following:
-Windows platform and Microsoft Excel.
-Remote collaboration tools such as Microsoft Teams, Slack etc.
-Building relationships in a remote environment.
-Investigating scope creep to uncover root cause.
-Acting as a decision-maker in ambiguous situations under deadlines.
-Tracking complex details to meet simultaneous project deadlines.
-Interacting with key stakeholders, including high-level management.
-Changing planned direction and deliverable schedules and resources effectively.
-Ability to communicate effectively, both verbally and in writing; able to adjust for intended audience.
Desired Qualifications:
Any hands-on experience with the following is not required but would be preferred:
-Agile and waterfall project methodologies,
-Handling confidential/sensitive company information such as HIPAA or financial data
-Identifying trending areas of opportunity in process, training gaps, and compliance issues,
-Training and onboarding new employees in a complex work environment,
-Creating training documentation and adhering to quality standard and best practices for maintaining instructional materials.
-Technical or development-related experience with SQL queries or PowerBI
Workforce Specialist
2 year contract
Skills / experience that are a Plus
nice to have , but not necessarily required:
- Technical or development-related experience with SQL queries or PowerBI
- Agile and waterfall project methodologies
- Handling confidential/sensitive company information such as HIPAA or financial data
- Identifying trending areas of opportunity in process, training gaps, and compliance issues
- Training and onboarding new employees in a complex work environment
- Creating training documentation and adhering to quality standard and best practices for maintaining instructional materials.
(Manager won t budge on these skills / experience)
- 2 years of academic or practical work experience in training or project coordination/management in a similar field (operations, customer support and/or legal services
- Windows platform and Microsoft Excel.
- Remote collaboration tools such as Microsoft Teams, Slack etc.
- Investigating scope creep to uncover root cause.
MAX Bill Rate
$31.44
MAX Pay Rate:
$24
Preferred Location(s):
(Immediate Onsite?)
Oregon
Can someone sit 100% REMOTE?
Yes support PST hours
Job Description:
Position Summary:
The Workforce Specialist is directly responsible for real-time queue monitoring and intraday analysis of all contact center activity.
Job Responsibilities:
-Speak to the timeline of all projects currently within the department and monitor and manage multiple project timelines simultaneously.
-Identify scope creep and escalate to appropriate level of management and keep stakeholders up to date on project status and potential issues.
-Report daily status on the tasks assigned and identify bottlenecks in work queues and reassign tasks as necessary.
-Participate in collaborating, establishing, enforcing, and training processes across departments. Adhere to quality standard and best practices for maintaining instructional materials
-Motivate team members and foster team/individual engagement and act as liaison, problem solver, and facilitator.
-Present recommendations for deadlines, resource allocation, level of effort estimates, and staffing targets.
-Assign work that comes into the Design Operations and Noticing departments to its cross-functional teams and attend interdepartmental daily huddles and stand-ups.
Required Qualifications:
-2 years of academic or practical work experience in training or project coordination/management in a similar field (operations, customer support and/or legal services)
1 to 2 years hands-on experience with the following:
-Windows platform and Microsoft Excel.
-Remote collaboration tools such as Microsoft Teams, Slack etc.
-Building relationships in a remote environment.
-Investigating scope creep to uncover root cause.
-Acting as a decision-maker in ambiguous situations under deadlines.
-Tracking complex details to meet simultaneous project deadlines.
-Interacting with key stakeholders, including high-level management.
-Changing planned direction and deliverable schedules and resources effectively.
-Ability to communicate effectively, both verbally and in writing; able to adjust for intended audience.
Desired Qualifications:
Any hands-on experience with the following is not required but would be preferred:
-Agile and waterfall project methodologies,
-Handling confidential/sensitive company information such as HIPAA or financial data
-Identifying trending areas of opportunity in process, training gaps, and compliance issues,
-Training and onboarding new employees in a complex work environment,
-Creating training documentation and adhering to quality standard and best practices for maintaining instructional materials.
-Technical or development-related experience with SQL queries or PowerBI