ServiseDesk Shift Lead Engineer (NO Remote, Day 1 Onsite)

Contract: Corp-To-Corp, W2, 12 Month(s)

  • No Travel Required

Skills

SNOW ITIL

Job Description

Role: ServiseDesk Shift Lead Engineer
Location: Scottsdale, AZ (NO Remote, Day 1 Onsite)
Max Exp.: 7-10 Years
Start Date: Immediate
Must Have:
ServiceNow Ticketing Tools (SNOW)
Service Desk- SD SLA
ITIL
IT Service Management
Service Desk Structural exp.
Active Directory
He/She must possess good knowledge of Windows, Active Directory, Ticketing tools, Networking basics etc. Apart from detail process knowledge the candidate is expected to possess working exp. of ITIL methodologies.
The person will contribute towards effective governance of the project deliverables (SLAs KPIs Improvements etc.).
The ideal candidate must have hands on experience of coaching, mentoring and development of service desk engineers.
Remote Support (like Desktop/Laptop Configurations, Email Chat, Windows Migration)
Scrub data for variance positive or negative in SLA KPI and other metrics
Regular 1-0-1 discussions with the L1 L2 SME for performance, training needs, growth and career development

ServiseDesk Shift Lead Engineer (NO Remote, Day 1 Onsite)2SNOW ITILSD-SLAC2C,W-2,1099,C2H,Contract,Contract OnlyUnited States