Helpdesk System Analyst

Job Description:

As a Help Desk System Analyst, you will play a critical role in ensuring our employees can work seamlessly across a variety of technical platforms. You will provide direct support to end-users, addressing technical issues, troubleshooting hardware and software problems, and assisting with network connectivity and VPN access. This role requires exceptional problem-solving skills, effective communication, and the ability to thrive in a dynamic environment.

Assist users with password resets, PST file management, and Exchange Admin tasks.

Use ticket tracking systems to document, prioritize, and track user issues effectively.

Support security and authentication tools such as OKTA and Crowdstrike.

Deliver exceptional customer service to end-users via phone, email, and face-to-face interactions.

Strong understanding of Windows 11, Active Directory, and Microsoft O365.

Familiarity with security tools (OKTA, Crowdstrike) and cloud environments (AWS).

Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are highly desirable.

Strong organizational skills and attention to detail in documenting issues and resolutions.

Work Schedule: The candidate must be local to Atlanta and be able to come to the office every day to work. This is a temp to perm position. The candidate must be local and come to the office every day.