Vulnerability Response Program Lead

Business Initiative/Purpose: (Goal, Business Impact, Accomplishments from the work)

• Lead the implementation and ongoing management of ServiceNow Vulnerability Response. Owns process design, automation strategy, controls, and dashboarding to drive effective vulnerability management across the organization.

Role Responsibilities:(what they will be doing)

• Define and manage workflows, SLAs, and escalation paths.
• Coordinate with Security, IT Operations, and Business Units.
• Identify and implement automation opportunities (e.g., ticket enrichment, auto-assignment, closure validation).
• Ensure controls are in place for data integrity and workflow accuracy.
• Build and maintain dashboards for leadership and operational teams.
• Track and report key metrics (e.g., time to remediate, SLA compliance, vulnerability aging).
• Develop training materials and run enablement sessions.
• Drive adoption through communication and change management.

Must Have Skills/Prior Experiences: (Vendor should not submit any candidate that does not have these skills/prior experience.)

• Bachelor's or Master s degree in Mathematics, Data Science, Statistics, Computer Science, Engineering, or related field.
• Background in vulnerability management, SecOps, or GRC.
• Familiarity with ServiceNow Vulnerability Response and integrations (e.g., Tenable, Qualys).
• Experience with automation and dashboarding in ServiceNow.
• Strong communication and stakeholder management skills.

EEO

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.