Support Analyst

Service Desk Analyst

We're seeking a customer-focused Service Desk Analyst to join our IT support team. This role serves as the first point of contact for internal and external users, providing technical assistance across a wide range of hardware, software, and systems. If you thrive in fast-paced environments and enjoy solving problems that make people's work lives easier, we'd love to hear from you.

Responsibilities

• Provide in-person and remote support through the IT Service Desk and walk-up support bar.
• Assist users with setup and troubleshooting of laptops, mobile devices, printers, and collaboration tools.
• Deliver first- and second-line technical support for operating systems, productivity software, and AV/telecom equipment.
• Support onboarding of new employees with initial IT setup and orientation.
• Monitor and respond to service tickets, ensuring timely resolution and adherence to SLAs.
• Maintain accurate documentation and asset records in the configuration management database (CMDB).
• Collaborate with team members to improve service desk processes, FAQs, and training materials.
• Participate in change management reviews and associate recurring incidents with change activities.
• Proactively identify and escalate potential issues to ensure business continuity.
• Provide excellent customer service and contribute to a positive support experience.

Required Qualifications

• 3+ years of experience in Help Desk or technical support within an enterprise environment.
• Strong troubleshooting skills across hardware, software, and network issues.
• Familiarity with ticketing systems and remote support tools.
• Excellent communication skills and a customer-first mindset.
• Ability to work independently and collaboratively in a small team setting.
• Understanding of IT service management principles (e.g., ITIL).
• Experience supporting both macOS and Windows environments.
• Proficiency with productivity and collaboration tools (e.g., office suites, video conferencing platforms).
• Working knowledge of LAN/WAN networking fundamentals.

Preferred Skills

• Experience with device provisioning and endpoint management platforms.
• Familiarity with enterprise-level support for printers and AV systems.
• Exposure to service catalog development and knowledge base maintenance.
• Ability to train and mentor junior support staff.

Additional Details

• Entry-level applicants with strong foundational skills and a passion for IT support are encouraged to apply.
• This role requires occasional physical tasks such as moving IT equipment and replacing printer consumables.
• A strong work ethic and commitment to delivering high-quality service are essential.

Pay and Benefits

The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Cincinnati,OH.

Application Deadline

This position is anticipated to close on Aug 18, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.