Technical Support Engineer

Overview

On Site
Full Time
Part Time
Accepts corp to corp applications
Contract - W2
Contract - Independent

Skills

Employment Authorization
Recruiting
Conflict Resolution
Problem Solving
Collaboration
Knowledge Base
Customer Satisfaction
Technical Support
Analytical Skill
Microsoft Windows
Linux
Computer Networking
Communication

Job Details

Hiring: W2 Candidates Only

Visa: Open to any visa type with valid work authorization in the USA

We re hiring a Technical Support Engineer to provide technical assistance and resolve customer issues efficiently. The ideal candidate enjoys problem-solving and clear communication.

Key Responsibilities:

Respond to user queries via email, chat, or phone.

Diagnose and troubleshoot software or system issues.

Collaborate with development teams to resolve recurring problems.

Document known issues and solutions in the knowledge base.

Ensure excellent customer satisfaction.

Required Skills:

Experience in software or IT support environments.

Strong analytical and troubleshooting skills.

Familiarity with Windows/Linux and basic networking.

Good written and verbal communication.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.