SRE Manager

Overview

Remote

$50 - $60

Contract - W2

Skills

Application Support

Change Management

Cloud Computing

Collaboration

Communication

Customer Facing

Data Link Layer

Documentation

Dynatrace

Electronic Commerce

IT Service Management

Management

Network Layer

ITIL

New Relic

Offshoring

Oracle Management Server

Presentations

Retail

Roadmaps

Root Cause Analysis

Splunk

Team Leadership

Job Details

Role Details

Title: SRE Manager
Location: Remote
Duration: Long-term
Type: C2C / W2

Key Responsibilities

Lead L2/L3 application support teams (24x7 offshore model).
Drive SRE functions: SLAs/SLIs, availability metrics, uptime, ticketing, incident/change management.
Manage P1 incidents, RCA/PIR, customer communication.
Build SOPs, runbooks, ITSM processes.
Collaborate with Dev, Cloud, Infra, OMS, and platform teams.
Generate WSR/MSR reports and lead customer presentations.

Key Skills (Must-Have)

SRE Manager experience in Retail/eCommerce domain (Mandatory)
Strong with observability tools NewRelic (preferred), Datadog, Dynatrace, Splunk, AppDynamics
Hands-on with Monitoring, Logging, Alerting, Dashboarding
Solid knowledge of ITIL processes Alerts, Incident, Change mgmt, CAB
eCommerce platform knowledge SFCC preferred, Shopify/OMS acceptable
Strong communication & customer-facing experience

Nice-to-Have

Experience with PagerDuty
Ability to build SRE roadmap & strategy
Offshore team leadership experience
High ownership, documentation skills, and Can do attitude

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.