Technical Writer

Scope of the project:

Admin Client is seeking a Consultant-level business analyst/Technical Writer to support the planning and execution of a fast-paced information security assessment program across south Carolina state agencies. this program will focus on identifying risk and measuring compliance of information security programs and systems across the state as well as providing reporting and monitoring information to both Client and state agency leadership.

the business analyst will be responsible for quality control and assurance for the deliverables associated with this program as well as documenting plans procedures, and progress of the program with the program manager.
This program includes:

• assessment of state-wide, shared or common services and security controls provided to agencies
• assessment of agency-owned services and security controls at each state agency
• tracking progress and resolving issues with each assessment
• documenting and presenting results from each assessment to agency and Division leadership
• tracking, documenting, and reporting assessment results at the agency, sector, state, or other criterion level for the program
• gathering requirements and recommendations for program improvement
• developing policy, plan, process and procedure documentation for the statewide information security program

Position Title: Business Analyst – project lead

Daily Duties / Responsibilities:
This implementation assistance would include, but is not limited to:

• status reporting of operational support tasks and related work efforts.
• identifying metrics and key performance indicators (KPIs) of processes and their output.
• create, manage and maintain policy, plan, process, procedure and other program documents such as process flows, standard operating procedures, desk manuals and procedural guidelines.
• review, edit, and maintain documentation consistency and accuracy for documentation submitted by both staff and vendors
• Monitor and Support deadlines, milestones and activities

• Apply change, risk and resource management
• Document all meetings attended, directives, and significant phone conversations.
• Develop and deliver professional technical Program updates to Client leadership and supporting staff.
• Communicates with IT leadership, business leadership and IT Business Consultants to communicate program strategy, direction and changes.
• Responsible for tracking key project milestones and recommending adjustments to Project Managers
• Must possess extensive knowledge and expertise in the use of microsoft office tools.

Required Skills (rank in order of Importance):

• Excellent technical writing skills; Technical writing experience
• ability to create effective and clear process flows and similar diagrams in powerpoint or visio

Preferred Skills (rank in order of Importance):

• Simultaneously manage multiple reporting requirements
• strong schedule management and planning skills
• support regulatory compliance projects
• 5+ years of experience in technical writing
• Experience with technical SOP documentation and graphic creation in visio

Required Education/Certifications:

• bachelor's degree or an associate's degree with 2 years of experience

SOFT SKILLS:

• Excellent problem-solving ability
• Excellent team player
• Excellent communication (Written and verbal) skills
• ability to work at a high-volume and fast pace
• strong collaborator and strong ability to meet deadlines
• ability to identify, map, and support business processes