Senior Helpdesk Specialist

Overview

On Site
Depends on Experience
Contract - W2

Skills

helpdesk

Job Details

Job description

Intratek Computer, Inc., an Irvine, California based company, was founded and incorporated in 1989 as a computer service, support, and networking firm to provide state-of-the-art customized information technology solutions for Federal, State and County agencies, as well as leading private commercial accounts. We have comprehensive experience providing IT support services, including hardware and software support, maintenance and repair, programming, professional staffing, networking, web design and development, and helpdesk implementation and management.

Intratek Computer, Inc. is looking for a Senior Helpdesk Specialist to support us in Dallas, TX.

  • Senior Helpdesk Specialist
  • Onsite
  • Dallas, TX
  • Pay rate depends on experience
  • Medical benefits
  • Paid vacation
  • Paid holidays

Core Responsibilities:

We're seeking a technically-minded problem solver who can thrive in a dynamic environment where standard flowcharts don't dictate solutions. You'll be responsible for:

  • Delivering technical support through phone and walk-up channels, requiring independent critical thinking and creative troubleshooting approaches
  • Resolving both routine and complex issues across Windows and Microsoft environments without relying on predefined scripts
  • Demonstrating adaptability by finding innovative solutions for unique technical challenges
  • Contributing to and maintaining our knowledge base with practical, experience-driven solutions

Technical Expertise Required:

  • Proven hands-on experience troubleshooting:

Windows 10/11 operating systems and Microsoft 365 ecosystem

Network connectivity issues at both basic and advanced levels

Hardware connectivity and compatibility challenges

Mac OS & iOS devices

Complex application interactions and system crashes

Tools & Systems Experience:

  • Proficiency with Remedy, Genesys, Active Directory
  • Working knowledge of Azure, PowerShell, SharePoint, and SCCM Remote Control Viewer
  • Experience with documentation and ticket management systems

Key Qualifications:

  • Associate's Degree with 5+ years of professional technology support experience
  • Must be eligible for CJIS certification
  • More importantly: Demonstrated ability to:

Solve complex technical problems without relying on pre-written solutions

Effectively communicate technical concepts to non-technical users

Self-manage and prioritize multiple concurrent issues

Learn and adapt to new technologies quickly

Assessment Process: Candidates should be prepared to:

  • Participate in technical scenario discussions where they explain their troubleshooting methodology
  • Demonstrate problem-solving abilities through real-world technical challenges
  • Share examples of complex issues they've resolved through independent analysis

Please note: This role requires independent technical thinking and creative problem-solving. If you rely heavily on predefined solutions or step-by-step guides, this position may not be suitable.

Equal Opportunity Employer:

Intratek Computer Inc. is an equal opportunity employer. "All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition."

Veterans Preference:

Special preference will be given returning war veterans when hiring new employees in an attempt to recognize their service, sacrifice, and skills

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.