Customer Support - Banking

Position: Customer Support

Location: Tampa, FL.

**Role is 100% in-office**

training and working schedule has been changed to start at or between 7:00 AM and 8:00 AM EST.

Who are we looking for?

Roles will be focused on a very high level of Customer Support by helping in creation of account, migrating data from one platform to another, facilitate collection of documentations, triaging and back-office coordination in a well-known bank. Analyst will be responsible for supporting Client Service Transfer and process the request per defined bank guidelines and mandates. Ability to work in a team environment, highly goal oriented with excellent verbal and written communication and interact with internal stakeholders to identify and resolve any issues/ dependencies and track the activity to closure

Experience: 5+ years of experience as a Junior Banker/Relationship Specialist or a thorough Call Center Professional having interacted and catered to high-net-worth client.

Functional Skills:

• Play the role of a Relationship Specialist
• High-touch relationship management
• Create client conversation scripts, criteria and supplemental materials
• Perform client outreach (calls, email, meetings),coordination, and associated reporting and tracking
• Perform migration data entry for manual conversionsincluding client entitlement set up and support
• Interact with Bank and clients to facilitate collection of documentation.
• Provide Level 1 triage and help desk coordinationand post conversion support.
• Track surge support weeklyand forecast monthly to help you determine ongoing surge support needs
• Provide information for client trainingteam to create materials.
• Effectively utilize resources and make decisions based on sound business judgement

Technical / Non-Technical Skills:

• Thorough knowledge and understanding of Banking and Financial Industry
• Exhibit critical thinking and a higher degree of negotiation and dispute resolution skills
• Demonstrate ability to simplify and communicate complex technical procedures
• Hands on approach mindset.
• Provide White Glove Service
• Strong English Speaking skills.
• Need strong analytical skills and ability to think laterally
• Attention to detail and proactive
• Strong communication and interpersonal skills (Written and Verbal)
• Effectively collaborates and communicates with to ensure client satisfaction
• Detail oriented, while still providing reliable and consistent results. Dependable problem-solving skills.
• Having any experience in migration activities will be preferred.