Desktop Support Technician

Overview

On Site
$35
Contract - W2
Contract - Independent
Contract - 6 Month(s)
No Travel Required

Skills

Windows 7/10
Microsoft 2019
TCP/IP Configuration
Apple device support
iPad
iPhone
Google Workspace
A+
Network+
TCP/IP
Software Installation
Remote Support
Desktop Support

Job Details

  • Position Title: Desktop Support Technician
  • Location: Des Moines, IA (Onsite Work 5days/week)
  • Interview: Either Web Cam or In Person Interview
  • Position type: Contract
Seeking a dedicated Desktop Support Technician to join the Help Desk team. This position will provide Tier 1 and Tier 2 support assisting with technical issues, communicating with non-technical users, and escalating issues as needed. The role includes software installation, computer imaging, and other related IT tasks.
Key Responsibilities:
  • Provide desktop/laptop/thin client support both desk-side and remotely.
  • Install, patch, and troubleshoot Windows 7/10.
  • Troubleshoot issues with Microsoft 2019 and Office 365 products.
  • Configure and troubleshoot Windows networking (TCP/IP).
  • Escalate issues to next-level support or management as appropriate.
  • Troubleshoot issues with Microsoft Edge and Google Chrome.
  • Provide support using remote tools.
  • Install and troubleshoot a variety of in-house developed and third-party software.
  • Troubleshoot desktop and network printer issues.
  • Support Google Workspace products.
  • Support Apple devices (iPad, iPhone).
  • Understand and support Microsoft Active Directory (client-side).
  • Implement hard drive encryption, preferably using Bitlocker and McAfee.
  • Modify system registry as needed.
Required Skills:
  • Experienced in PC (desktop/laptop/thin client) support both desk side and remotely
  • Windows 7/10 installation, patching, and troubleshooting
  • Ability to troubleshoot issues with Microsoft 2019
  • Windows networking TCP/IP Configuration and troubleshooting
  • Escalate issues to next level support and or management accordingly
  • Ability to troubleshoot issues with Microsoft Edge and Google Chrome
  • Demonstrated experience providing support with remote tools
  • Ability to install and troubleshoot issues with a variety of in-house developed and 3rd party software
  • Troubleshoot desktop and network printers issues
  • Experienced in Google Workspace products
  • Experience in Apple device support (iPad, iPhone)
  • Experience with hard drive encryption preference for Bitlocker and McAfee
  • Ability to modify system registry
Desired Experience:
  • Ability to troubleshoot desktop and network printer issues.
  • Experience with Google Workspace products.
  • Ability to modify the system registry.
Certification:
  • Industry certification (A+, Network+, MCP, etc)
Education:
  • BS degree or equivalent technical study
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.