Implemenation Specialist - GENESYS

Our client has an IMMEDIATE need for a Genesys Implementation Specialist to work remotely. Candidate MUST come from an extensive background in Genesys CX Contact.

Responsibilities -

• Design, implement, and support the Genesys platform, including solutions like SIP Server, Genesys Routing, Inbound Voice, Genesys CX Contact, Genesys Infomart, Proactive Contact, and CallBack.
• Possess strong knowledge of SIP at the carrier level; knowledge of Oracle (Acme Packet) is preferred.
• Collaborate closely with internal teams to gather business requirements and ensure the technical solutions meet those needs.
• Partner with the Business and Service Delivery teams to assist with new program solutions.
• Create engineering design documentation and runbooks for operational use.
• Support platform issues by working with development and integration teams as needed.
• Develop monitoring solutions to proactively manage the infrastructure and enhance its evolution.
• Conduct testing and create disaster recovery plans to detect faults, minimize malfunctions, and ensure system backups.
• Provide the highest level of technical consultancy to achieve prompt problem resolution.
• Manage vendors on escalated issues and projects within the scope of influence.
• Engage directly with clients on issues, problems, or design considerations.
• Mentor engineers and IT solutions technicians to ensure a smooth transition of platform support to the operations team.
• Cross-train team members in the relevant technologies.
• Design and lead the implementation of infrastructure architecture based on enterprise business requirements and IT strategies.

Qualifications

Minimum Required Qualifications:

• Bachelor s degree in Computer Science, Engineering, or a related field, or 6 8 years of progressive relevant experience.
• Expert knowledge of the Genesys platform.
• Proven expertise in creating Genesys inbound and outbound routing strategies from scratch.
• Proficiency in Genesys CX Contact platform.
• At least 2 years of experience with Composer.
• 6 8 years of experience delivering multiple, simultaneous projects.
• 6 8 years of experience in vendor management and performance monitoring to ensure compliance and budget adherence.
• Expertise with enterprise voice network infrastructures, including SBCs, gateways, SIP, circuit switching, and VoIP architecture.

Preferred Qualifications:

• Demonstrated experience in vendor management.
• Knowledge of Avaya and Cisco CUCM is a plus.