Production / Technical Support

Overview

On Site
$30.73 - $43.91 hr
Full Time
Contract - W2
Contract - Independent
Contract - 12+ mo(s)

Skills

Technical Support
Financial Software
FOCUS
Authorization
Microsoft Excel
Recovery
Documentation
Collaboration
Production Support
Incident Management
Root Cause Analysis
Problem Solving
Communication
Dashboard
Reporting
Scripting
Agile
Cloud Computing
Data Analysis

Job Details

Title: Production / Technical Support

Location:Kennesaw, GA
Employment Type: Contract

Compensation
Pay Range:$30.73-$43.91/Hrs

Description
Join a dynamic team supporting critical financial systems.
Focus on transaction authorization applications and payment platforms.
Excel in triaging and resolving production issues.
Engage in incident management and complex reporting.
Collaborate with external vendors for seamless operations.
Propose enhancements to reduce manual tasks.
Support application updates and changes.

Key Responsibilities
Lead production triage calls to restore services and understand customer impacts.
Create and maintain detailed documentation of processes.
Use monitoring and reporting tools for data analysis.
Collaborate with external vendors to ensure system stability.
Propose changes to enhance tool efficiency.
Support the deployment of application updates and patches.
Work flexible shifts, including weekend coverage.

Qualifications
3 years of experience in Level 2 Production Support or similar role.
Proficient in incident management, root cause analysis, and problem resolution.
Strong verbal and written communication skills.
Experience with scripting, automation tools, and building dashboards.
Good understanding of Agile process and experience with agile tools.
Exposure to cloud technologies.
Advanced knowledge with designing custom reports.

Core Technologies
Monitoring Tools | Reporting Tools | Scripting | Automation Tools | Agile Tools | Cloud Technologies | Data Analysis Tools

Contact Information
Krishna Vasamshetti,

Benefits
Learn more about our benefits offerings here

EEO Statement
Learn more about our EEO policy here

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.