Overview
On Site
$40 - $50
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 12 Month(s)
100% Travel
Skills
Amazon Web Services
Cloud Computing
Collaboration
Communication
Computer Science
Debugging
IT Operations
IT Service Management
Incident Management
Management
Microsoft Windows
Network
Network Analysis
Product Support
Regulatory Compliance
Root Cause Analysis
ServiceNow
Technical Writing
Workflow
Job Details
Role: Service Cloud Engineer
Location: Waukesha, WI from Day1- Need Locals
Role Overview:
We are seeking a highly skilled and experienced Service Engineer to support digital applications and cloud-based platforms. The ideal candidate will have a strong background in incident management, technical operations, and cross-functional collaboration in regulated environments.
Key Responsibilities:
- Manage and support digital applications across cloud and on-prem environments.
- Handle incident and service requests using ServiceNow and ITSM processes.
- Perform log debugging, network profiling, and root cause analysis.
- Collaborate with engineering and support teams to resolve issues and validate processes.
- Maintain and update technical documentation and operational workflows.
- Ensure compliance with quality and regulatory standards.
Qualifications:
- Bachelor s degree in Engineering, Computer Science, or related technical field.
- Minimum 5 years of experience in service engineering, product support, or digital operations.
- Strong understanding of cloud platforms (AWS) and Windows-based protocols.
- Proficiency in log debugging tools and network analysis.
- Experience with technical documentation, process validation, and stakeholder communication.
- Familiarity with ITSM frameworks and ServiceNow for incident/service request handling.
- Ability to work in a regulated, quality-driven environment and manage cross-functional priorities.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.