Customer Care & Office Representative

Build a career powered by innovations that matter! At Novanta, our innovations power technology products that are transforming healthcare and advanced manufacturing-improving productivity, enhancing people's lives and redefining what's possible. We create for our global customers engineered components and sub-systems that deliver extreme precision and performance for a range of mission-critical applications-from minimally invasive surgery to robotics to 3D metal printing.

Novanta is one global team with over 26 offices located in The Americas, Europe and Asia-Pacific. Looking for a great place to work? You have found it with a culture that embraces teamwork, collaboration and empowerment. Come explore Novanta.

Summary

As a Customer Care & Office Representative, you will be the office representative of the Marlborough site and the face and voice of Celera Motion, guaranteeing our customers have a great experience. You will be a critical liaison between the customers and operations to support customer delivery expectations.

Responsibilities

• Review, pre-qualify, and enter orders for processing, timely and accurately
• Maintain up to date customer files with sales contracts and pertinent information
• Process quotations per requirements from Sales and Applications
• Effectively troubleshoot customer issues through to completion.
• Appropriately route inbound requests or inquiries to stakeholders.
• Interface directly with customers to provide order management support.
• Bring customer feedback to a responsive product team to keep our users happy and confident.
• Monitor office and kitchen supplies and placing orders when needed

Requirements

• Have strong communication skills, both written and verbal.
• Be able to work well with others in a busy and dynamic team environment.
• Be able to prioritize and multitask effectively while being detail-oriented and organized.
• Demonstrate empathy and patience when dealing with customers.
• Be proficient in using computers and technology (Oracle and Salesforce.com experience preferred)

Travel Requirements

• Travel is not required.

Physical Requirements

• Occasionally lift and/or move up to 25 pounds.

Compensation and Benefits

• The base pay for this job is between $20.34 to 26.81 per hour depending on geographic market
• Novanta supports all aspects of your life. This position provides a full range of benefits including paid parental and family leave.
• This is a full-time onsite position.

Novanta is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by federal law or Novanta policy.

Please call +1 if you need a disability accommodation for any part of the employment process.