ITSM Administrator

ITSM Administrator in Fort Mill, South Carolina

Posted 01/07/22

WHO OUR CLIENT IS:

• A stable, privately held company in the energy sector with various locations throughout the US.
• One of the largest providers of Energy Solutions in the United States, with the senior management team fielding more than 150 years combined experience in the electric industry.
• Our client provides engineering, construction and maintenance for distribution and transmission powerlines, substations, Engineering, Procurement and Construction (EPC) projects and renewable energy projects.

WHY YOU SHOULD CONSIDER THIS OPPORTUNITY:

• Opportunity to be a part of a highly visible, transformational IT initiative.
• Competitive base pay and benefit package.
• A company culture that offers a family friendly environment and promotes internal growth.

WHAT YOU WILL DO:

• Function as technical expert for Ivanti suite
• Partner with stakeholders to design, develop and implement enterprise wide ITSM solution
• Identify and implement system enhancements to the Ivanti Service Desk module to streamline ITIL process workflows
• Set up workflows, configuration changes, and developing service desk reports using Ivanti service desk suite.
• Building objects, developing windows and views using Ivanti Service Management suite.
• Develop solutions within the Service Management, Asset Management and Endpoint Management suite(s) and apply User Interface concepts.
• Develops sound innovative solutions which enable process optimization and automation and create business value.
• Participates in the creation of the ITSM strategy.

HOW YOU ARE QUALIFIED:

• 5+ years of IT Service Management experience
• 2+ years of experience using Ivanti IT Service Management solutions preferred (i.e Service Desk, Knowledge Management, Asset Management, Product Catalog, Self-Service).
• Demonstrated ability to design, develop and implement moderate to complex ITSM enterprise solutions.
• Software Development experience in .Net or Java
• Strong understanding of SQL database structure to aid in reporting and design
• Ability to work effectively in a high energy environment
• ITIL Certification is desirable

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