VP of IT Service Delivery


$160,000 - $200,000
Full Time
10% Travel



Job Details

The Vice President of IT Service Delivery ( ITSD ) will play a critical role in the future of organization by providing leadership over the architecture and delivery of core Information Technology assets to the organization. The VP of ITSD, reporting to the CIO, will collaborate with departmental and operational leadership teams to create and/or support a technology architecture and service delivery operating model that drives efficiencies, enhances employee productivity, improves the employee and consumer experience, and increases revenue and profitability.

Successful candidates must have experience and expertise across all levels of the technology architecture and day to day responsibility for running an IT support organization and Managed Service Provider (MSP) Service Desk. This individual must be growth-oriented, have strong organizational skills and attention to detail, and the ability to multi-task in a fast-paced and entrepreneurial environment.

Responsibilities and Experience:

Job responsibilities include:

  • Providing subject matter expertise regarding technology architecture and service models that contribute to an IT strategy and roadmap to support the growth plan for organization.
  • Building the IT Service Delivery Department into a high-performance team, in part, by leveraging internal, external and matrixed resources, and doing so in a cost-effective manner to maximize the return on investment.
  • Owning and improving our Managed Service Provider relationships.
  • Bringing a true client service mindset to building relationships with senior leadership, fellow department leaders, and our operating companies whereby all parties can depend on


  • Providing leadership of all non-application technologies and support services to ensure reliable, scalable and sustainable customer and employee-focused operations.
  • Assessing and enhancing the Company s enterprise architecture, including networking / voice technologies, end user compute, cyber, and mobile device management in a heavily Azure-based environment.
  • Working with internal and external SME providers to build and execute a cyber security roadmap that protects the operations of organizations, our customer data, and complies with regulatory requirements.
  • Developing and/or refining an IT M&A Playbook and leading IT integration of new acquisitions.
  • Setting and managing the priorities for the IT Service Delivery team to ensure the highest value activities are aligned to the business strategy and are being achieved according to planned timeline and budget.
  • Staying current on the technology marketplace and developing use cases for our investment in emerging technologies.

Requisite experiences include:

  • Bachelor s degree in Information Technology, Computer Science, or related specialization.
  • 10+ years minimum leading the IT function of a small or medium sized, rapidly growing company.
  • 15+ years IT experience.
  • Multi-year experience managing a cloud-centric IT Architecture, with heavy emphasis on Azure-based end user compute environments.
  • Experience supporting a remote field technician workforce is a plus.
  • Experience integrating acquisitions onto a centralized technology architecture is highly desirable. Technology leadership experience at another PE-backed company is a plus.
  • Proven project management experience, outstanding track record of delivering high quality solutions on-time and on-budget across concurrent and complex projects.
  • Proven track record of managing third-party teams and Service Desks, including ServiceNow experience.

Personal Characteristics:

  • Impeccable integrity and ethical standards.
  • High energy, bias for action, and personal accountability for results through a resourcefulness that figures out how to drive action and achieve results creatively with finite resources.
  • An ambitious self-starter who is comfortable working in an entrepreneurial yet collaborative and fast-growing business, with high ability for flexibility and adaptability to manage abstract situations.
  • Comfortable rolling up sleeves, engaging personally with third party suppliers and the IT team to problem solve and deliver outstanding results.
  • Client service mindset to build strong relationships peers across the corporate leadership team and in our operating companies, with a strong dedication to the voice of the customer to drive direction.
  • Excellent communicator (written and oral) with all levels of executives, peers, and direct reports that drives alignment and accomplishment of shared objectives.
  • Inclusive leader, with a leadership style that encourages collaboration and inclusive behavior based on high self-awareness, with an openness and acceptance of feedback that is respectful of others.
  • Investment oriented, finding meaning and action in numbers, and utilizes to data to drive decision-making.
  • Works collaboratively and energetically, possessing a positive attitude (e.g. team player, sense of humor).
  • Very well organized, detail-oriented, reliable, and able to manage multiple projects concurrently as a result of stellar time management and organizational skills.