About Apexon:
Apexon is a digital-first technology services firm specializing in accelerating business transformation and delivering human-centric digital experiences. We have been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation.
Apexon brings together distinct core competencies in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering, and UX, along with deep expertise in BFSI, healthcare, and life sciences, helping businesses capitalize on the unlimited opportunities digital offers.
Our reputation is built on a comprehensive suite of engineering services, a dedication to solving clients toughest technology problems, and a commitment to continuous improvement. Backed by Goldman Sachs Asset Management and Everstone Capital, Apexon has a global presence across four continents.
We enable #HumanFirstDIGITAL
We are hiring for a Production Support Analyst for a remote opportunity.
Role: Production Support Analyst
Location: Remote
Position: 1
Role Overview:
We are seeking an experienced Production Support Analyst to support ISL program and help ensure the reliability, stability, and performance of mission-critical Medicaid systems. The ideal candidate will possess strong production support experience, incident management expertise, and hands-on knowledge of IBM technologies, DataPower, MQ, MFT, Splunk, and EDI transactions. This role requires a proactive problem solver who can lead incident response efforts, improve operational processes, and collaborate across technical and business teams.
Key Responsibilities:
Lead real-time system monitoring and proactive incident management activities
Drive production support operations and ensure high availability of critical applications and services
Manage and triage Production Issues including SEV 1, SEV 2, SEV 3, and SEV 4 incidents
Troubleshoot and resolve issues related to IBM DataPower, MQ, Managed File Transfer (MFT), EDI transactions, and integrated systems
Perform root cause analysis and develop preventive measures to improve system reliability
Support production deployments and operational readiness activities
Monitor application and infrastructure health using Splunk and other monitoring tools
Utilize SQL for data validation, troubleshooting, and operational support
Manage incidents, service requests, and problem records using ServiceNow and Jira
Support Linux-based troubleshooting, scripting, and automation initiatives
Develop and maintain SOPs, operational runbooks, and support documentation
Collaborate with engineering teams, vendors, business stakeholders, and TennCare teams to ensure operational excellence
Drive continuous improvement initiatives to enhance production support processes
Required Skills:
Strong experience with IBM DataPower
Experience supporting Managed File Transfer (MFT) environments
Strong knowledge of IBM MQ
Production Support experience in enterprise environments
Experience with Splunk monitoring and analysis
Knowledge of EDI X12 transactions
Strong SQL querying and troubleshooting skills
Experience managing SEV 1, SEV 2, SEV 3, and SEV 4 production incidents
Experience with Incident Management tools such as ServiceNow and Jira
Strong troubleshooting and root cause analysis skills
Experience working in Linux environments
Excellent communication and stakeholder management skills
Preferred Skills:
Healthcare domain experience
Medicaid systems experience
Experience with EDI 270/271 transactions
Automation and scripting experience
Experience supporting large-scale integrated enterprise applications
Knowledge of operational governance and service management best practices
Expected Deliverables:
Incident Management Deliverables
Infrastructure Deliverables
Operations and Maintenance Deliverables
Operations and Maintenance Guide
Production Playbook
Root Cause Analysis Documentation
Operational Runbooks and SOPs
Monitoring and Reporting Artifacts
Education Requirement:
Bachelors degree in Information Technology, Computer Science, Engineering, or a related field preferred.
Our Commitment to Diversity & Inclusion:
Did you know that Apexon has been Certified by Great Place To Work in multiple global regions? Apexon is committed to being an equal opportunity employer and promoting diversity in the workplace. We take affirmative action to ensure equal employment opportunity for all qualified individuals. Apexon strictly prohibits discrimination and harassment of any kind and provides equal employment opportunities to employees and applicants without regard to gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by law.
Our Commitment to Environment:
Actively contribute to Apexon's commitment to environmental responsibility by following sustainable practices and supporting ESG initiatives.
Our Perks and Benefits:
Our benefits and rewards program has been thoughtfully designed to recognize your skills and contributions, elevate your learning experience, and provide care and support for you and your loved ones.
We also offer:
Health Insurance with Dental & Vision
401(k) Plan
Life Insurance, STD & LTD
Paid Vacations & Holidays
Continuous Learning and Career Development Opportunities
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