NOC Technician

Role: NOC Technician

Location: Portland, OR (Hybrid)

Position Type: Contract to Hire

Hourly Rate: $35-44/hr

We are seeking a Network Operations Specialist to join a fast-paced Network Operations Center (NOC) team supporting mission-critical network infrastructure and customer services. This is an excellent opportunity for someone with strong troubleshooting skills and experience supporting service provider or carrier network environments.

This position follows a hybrid schedule with onsite presence required in Portland, OR a minimum of 3 days per week.

Responsibilities

• Monitor and support customer and core network infrastructure


• Troubleshoot and resolve network outages, service degradation, and connectivity issues


• Support technologies including:
  
  
  
  • Ethernet
  
  
  • IP Routing & Switching
  
  
  • MPLS/VPLS
  
  
  • SIP & UCaaS
  
  
  • Wireless & Security Services
  
  
  • Fiber Optic Networks
  
  
  
  


• Respond to and manage network alarms and incidents through monitoring tools


• Coordinate restoration efforts with internal teams, vendors, field technicians, and customers


• Perform root cause analysis (RCA) and document outage details


• Lead and support scheduled maintenance activities


• Maintain accurate ticketing and operational documentation


• Participate in an after-hours on-call rotation

Qualifications

• 2+ years of networking or NOC experience


• Experience supporting service provider or carrier environments preferred


• Knowledge of:
  
  
  
  • BGP
  
  
  • OSPF
  
  
  • IPv4/IPv6
  
  
  • VLANs
  
  
  • QoS
  
  
  • MPLS
  
  
  • SIP/Voice technologies
  
  
  
  


• Understanding of network troubleshooting and diagnostic processes


• Strong communication and customer service skills


• Ability to work in a fast-paced, team-oriented environment


• Experience with network monitoring and ticketing systems preferred

Preferred Qualifications

• Experience in a 24x7x365 NOC environment


• Exposure to DWDM, Carrier Ethernet, SONET, or fiber networks


• Nokia NRS I certification


• Bachelor's degree in Networking, Telecommunications, or related field

Schedule & On-Call

This role supports a 24/7 operational environment and may require additional support during outages or maintenance windows.

• On-call shift: 5:01 PM - 7:59 AM

If you are passionate about network operations and enjoy solving complex technical challenges, we encourage you to apply.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.