Senior Platform Owner, Voice


USD 72,900.00 - 117,300.00 per year
Full Time


Human resources
Application development
Information Technology
Computer science
Organizational skills
Design thinking
Problem solving
Enterprise architecture
Information management
IT service management
Lean methodology
Analytical skill
Interactive voice response

Job Details

Since 1869 we've connected people through food they love. Our history was created by remarkable people, ideas, and innovations. It serves as inspiration and foundation for our future success.

We're proud to be stewards of amazing brands that people trust. Our portfolio includes the iconic Campbell's brand, as well as Michael Angelo's, noosa, Pace, Pacific Foods, Prego, Rao's Homemade, Swanson, and V8. In our Snacks division, we have brands like Cape Cod, Goldfish, Kettle Brand, Lance, Late July, Pepperidge Farm, Snack Factory, and Synder's of Hanover.

We foster a culture of belonging where people come first, and diversity is embraced. And we live our values, always, while setting the highest standards for performance.

Here, you will make a difference every day. You will be part of a dynamic, collaborative, and competitive team. You will be supported to build a rewarding career with opportunities to grow, innovate and inspire. Make history with us.

Who we are looking for... Campbell's Human Resources team is seeking a Voice Engineer who enjoys working in a fast-paced, team-oriented environment, has a learning mindset, and values the opportunity to drive digital transformation across our enterprise. You have a basic understanding of Telephony technologies deployed in an enterprise setting and enjoy learning about new technologies.

What you will do...
  • Assist in evaluating business, information, application, and technology views of the Enterprise Voice solutions and identifying risks.
  • Monitor new technological advances in application development and information technologies.
  • Partner with business and technology leaders to understand and translate business objectives into technological solutions.
  • Assist in developing and promoting technical roadmaps to modernize, enhance, and support the Telephony environment.
  • Serve as a Voice architecture support on projects, identifying gaps and designing ecosystem components.
  • Ensure solutions are fit for purpose and aligned with the organization's reference architecture.
  • Engage with managed service partner and ensure they are performing up to quality and meeting SLAs for day-to-day and project work efforts.
  • Update and improve technical processes as needed for quality and efficiency.
  • Collect data from multiples sources and analyze, then develop insights about Campbell's environment
  • Develop reports and present them to management.

What you bring to the table...
  • Bachelor's degree in computer science or related field or an equivalent combination of education and/or experience
  • 1-2 years of experience as a Voice Engineer or Technician

  • Good analytical, planning, and organizational skills.
  • Ability to balance the long-term ("big picture") and short-term implications of individual decisions and organization goals.
  • Good written, verbal, communication, and presentation skills with the ability to articulate new ideas and concepts to technical and non-technical audiences.

  • Collaborative and supportive of business and of its ideals and strategies.
  • Innovative with an aptitude for foresight, systems thinking, and design thinking.
  • Vendor- and technology-neutral - more interested in achieving targeted business outcomes than in personal preferences.
  • Composed in the face of opposition to architectural principles, governance, and standards.
  • Practical in approach to problem-solving and decision-making.

  • Familiarity with enterprise architecture tools, related graphical models, and frameworks.
  • Insight into information management practices, system development life cycle management, IT services management, agile and lean methodologies, infrastructure and operations, and EA and ITIL frameworks.
  • Awareness of existing, new, and emerging Voice/Telephony technologies
  • Experience with Avaya, MS Teams voice platforms
  • Basic knowledge of technologies related to Voice service, such as VOIP, SIP, MPLS, VPN, SDWAN, DHCP, QOS, PRI, Voice Codecs, Fax Codecs, IVRs, TFNs.

It would be great if you have...
  • Relevant Cisco, Avaya, or Microsoft Voice certifications
  • Experience with Cloud platforms such as Ring Central, Zoom Voice, or similar

More About the Job
  • Reports to Senior Manager, Meetings Experience

Compensation and Benefits:

The target base salary range for this full-time, salaried position is between

Individual base pay depends on work location and additional factors such as experience, job-related skills, and relevant education or training. Total pay may include other forms of compensation. In addition, we offer competitive health, dental, 401k and wellness benefits beginning on the first day of employment. Please ask your Talent Acquisition Partner for more information about our total rewards package.

The Company is committed to providing equal opportunity for employees and qualified applicants in all aspects of the employment relationship, including consideration for employment, without regard to race, color, sex, sexual orientation, gender identity, national origin, citizenship, marital status, protected veteran status, disability, age, religion, or any other classification protected by law.

About Campbell Soup Company