Overview
Skills
Job Details
Job Title: Sr. Platform Engineer - Clarity PPM
Job Location: FL Remote
Duration : 6-12 Months
Basic Qualifications -
Proven experience supporting Clarity PPM upgrade/implementation 16.0+ as a backend administrator in a web-based hosted SaaS environment. - Prior experience supporting configurations, enhancements, and customizations in Clarity PPM ModernUX, including advanced level knowledge of Clarity PPM tool functions and capabilities (e.g. Clarity Security, Resource Mgt, Portfolio Mgt, Financial Mgt, Time Mgt modules/UI) and working knowledge of technical modules, including GEL Scripting, XOG processing, Data Marts, Time slices, NSQL, all other Clarity Studio Customizations; Clarity Portlet Development; Jasper Soft Report Development; SOAP; SQL - Prior experience supporting Clarity PPM application with SAP/ERP integration - Able to independently troubleshoot Clarity PPM production issues - Experience providing Clarity PPM Level 2, & Level 3 support - Excellent oral, written and interpersonal communications and documentation skills - Excellent analytical, debugging and technical problem solving - Strong commitment to quality & excellence, ability to communicate effectively and ability to thrive in a fast-paced environment where multi-tasking and prioritizing is necessary. - Technical Skills: Clarity PPM in web hosted environments, SFTP, SQL, NSQL, Oracle
Description/Comment:
The Sr. Platform Engineer role is in charge of ongoing maintenance and upkeep of the platform, including functionality questions and support.
-Provide expert platform support of critical 24x7 Clarity PPM production processes & integrations to support all portfolio, project, time entry, resource & financial forecast reporting for DX Tech & Digital organization. - Responds to and update support tickets and requests as needed. - Provides excellent service to end-users as needed. - Utilizes Clarity Studio components like objects, portlets, processes, lookups, and PPM add-ins to support solutions and develop fixes as necessary. - Executes, monitors, troubleshoots, determines root cause and develop/validate jobs/processes for all regular sustainment activities to ensure uptime and reliability of existing Clarity PPM and integrations. - Resolve most common PPM integration issues and escalates complex issues to Sustainment Lead when unable to resolve. - Performs administrative and data reporting tasks as needed. - Ensures integrity of Disney development, change management, and security policies. - Supports change management and vendor planned maintenance validation activities as needed, including coordinating activities for environment maintenance, data refreshes, product patches, and product upgrades and creating documentation for deployment and support activities. - Assists in creation of Standard Operating Procedures, documentation and training.
Preferred Qualifications -
Globalscape, AWS, Python, GEL Scripting, XOG Processing, ServiceNow, Slack GITHUB for source control, JIRA, RPA Prior experience with Clarity and SAP integrations. Experience in supporting large-scale businesses and time entry systems.
Additional Information
In between role, between Developer roles and Tech Support roles.
The Platform engineer is in charge of ongoing maintenance and upkeep of the platform, including functionality questions and support. It is by nature more functional and repetitive.
Need a platform engineer who can support the more repetitive, which usually isn't as palatable to advanced SWEs, but it's not the type of system babysitting, off hours, like the tech support roles (although they may need to fill in on occasion if needed).