Product Manager

What we re looking for:

• We're looking for an experienced and results-driven Contract Product Management Practice Lead, to help us build a world-class enterprise product practice. This role is a key part of our Product Management Transformation Team.
• Instead of owning a specific product, you will be responsible for defining the "how" our operating model, frameworks, templates, and tooling that will empower our product, design, and engineering teams to consistently deliver exceptional customer value and business outcomes.

What you ll be doing:

Define the Product Operating Model

• Design and scale our product operating model, including team structure, roles, decision rights, and funding models.
• Architect our portfolio structure, defining product domains, product lines, and individual products.
• Establish and standardize product processes for intake, strategy, road mapping, backlog management, quarterly business reviews (QBRs), and investment cycles.
• Define key ceremonies for success, from release readiness reviews to post-release analyses and postmortems.

Build and Govern Tools & Practices

• Create and maintain a central "practice portal" with playbooks, templates, and guidance for all stages of the product lifecycle.
• Standardize key metrics and a shared language for product success (e.g., North Star metrics, OKRs, product health metrics, and ROI).
• Select, implement, and govern our product tool stack, including road mapping, backlog management (e.g., Jira), analytics, experimentation, and documentation (e.g., Confluence).

Elevate Product Culture & Expertise

• Establish and lead the Product Guild/Community of Practice to foster knowledge sharing and continuous improvement.
• Develop competency models, levelling guides, and training programs to accelerate the professional growth of our product managers.
• Provide coaching and office hours to elevate the skills and capabilities of our teams.

Ensure Product Excellence & Compliance

• Embed essential governance and controls for privacy, security, and accessibility (e.g., WCAG, SOC 2) directly into our standard templates and "definitions of done."
• Define and track operating metrics across customer success, business ROI, and product outcomes to drive continuous improvement.

Qualifications/ What you bring (Must Haves):

• 8-12+ years in product management, product operations, or portfolio governance, with a proven track record of scaling practices across multiple teams.
• Strategic & Operational Expertise: Direct experience in designing and implementing product operating models, portfolio governance, and OKRs.
• Influence: A history of building high-adoption templates and playbooks in collaboration with product manager, business, engineering teams, and other stakeholders.
• Tooling: Hands-on experience with modern product tools.

Added bonus if you have (Preferred):

• Experience in SaaS or multi-product environments.
• Prior experience leading a Product Operations team or a Product Centre of Excellence.
• Familiarity with DevOps/SRE and SDLC controls.