Help Desk Support Technician SME Level

About Beacon Systems, Inc

Beacon Systems, Inc, delivers Program Management, Science, Engineering, and Technology Solutions to Federal, Commercial State, and Local Agencies. We are a subsidiary of Radiant Digital Services. We have a vast portfolio of clients across the country. Our Technology support to many DoD Agencies, NASA, Voice of America, FDA, and State Agencies such as State of FL, RI, MS, ND, VA, and WV extends our delivery of solutions worldwide.

Position: Help Desk Support Technician SME Level

Duration: 6 -8 Months

Location: On-Site - Jackson, MS

Project Objective:

• MDE is modernizing its Student Information System and enhancing data quality in connected platforms to enable a World-Class Data System that supports improved student outcomes. This effort includes web-based application development, dashboards, and data reporting systems aimed at making accurate data more accessible to stakeholders.

Position Summary:

• The Mississippi Department of Education seeks a Help Desk Support Technician (SME Level) to serve as the first point of contact for end users seeking IT support. This on-site role requires strong technical troubleshooting capabilities, excellent communication skills, and the ability to support a wide variety of systems and software.
• The selected candidate will provide both remote and in-person support and will maintain detailed records in alignment with MDE's support protocols.

Key Responsibilities:

• Serve as the initial point of contact for all IT support requests from end users.
• Provide remote and onsite support for:
• Microsoft 365 (M365) Applications
• Desktop/laptop troubleshooting
• Software installations and configurations
• Peripheral device and hardware setup
• Basic Active Directory tasks
• Deliver support through remote assistance tools and platforms.
• Track, update, and maintain detailed help desk records following established support procedures.
• Prioritize and manage multiple issues simultaneously while ensuring timely resolution.
• Communicate effectively with users, peers, and supervisors in a professional and courteous manner.

Required Skills & Experience:

• Minimum of 3 years experience in each of the following:
• Working in a Help Desk environment
• Providing support for Microsoft 365 (M365) Applications
• Offering remote assistance using platforms such as TeamViewer, AnyDesk, Remote Desktop, etc.
• Troubleshooting desktop/laptop hardware and performing software installations
• Hardware implementation and deployment (printers, monitors, docking stations, etc.)
• Performing basic Active Directory management (password resets, account unlocks, user creation, etc.)

Preferred Qualifications (Nice to Have):

• Microsoft O365 expertise
• Experience using BMC FootPrints Help Desk system

Experience supporting Mac OS environments

Compensation

Compensation for roles at Beacon Systems Inc depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, BeaconGov provides reasonable range of compensation for this role.

EEO Statement

Beacon Systems is dedicated to fostering an inclusive and diverse work environment. We ensure equal employment opportunities for all individuals, regardless of their race, color, religion, gender, national origin, age, disability, or any other legally protected characteristic. Our commitment to being an equal-opportunity employer extends across all aspects of employment, from recruitment and hiring to promotions and benefits. We firmly believe in treating all employees and applicants fairly, based on their qualifications, skills, and performance.