Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job DescriptionThe engineering organization is a dynamic group of builders, thinkers, and problem-solvers dedicated to delivering scalable, AI-powered software products that elevate how organizations work. We value clean architecture, intuitive user experiences, and a culture of continuous improvement. Every engineer here plays a key role in shaping the quality and reliability of our products.
About the Team The Public Sector Digital Services team builds scalable applications that support government agencies like social benefits, grants, and case management-serving millions globally. As part of a fast-growing sector, we're expanding our impact and looking for enthusiastic engineers who thrive in mission-driven environments.
Please Note: This position will include supporting our US Federal customers.
"This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening.
Role Overview We're seeking a Senior Staff Software Engineer with strong full stack development experience (expertise in end-end application development, maintenance, & deployment covering all platform and UI/UX aspects). This role involves hands-on coding, system design, and collaboration with stakeholders. You'll contribute to building applications using the NOW framework. You will also be a mentor for colleagues and help promote knowledge-sharing.
What you get to do in this role - Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability.
- Collaborate with product managers to translate requirements into well-architected solutions, owning features from design through delivery
- Build intuitive and extensible user experiences using modern UI frameworks, ensuring flexibility for customer-specific needs.
- Contribute to the design and implementation of new products and features while enhancing existing product capabilities.
- Integrate automated testing into development workflows to ensure consistent quality across releases.
- Participate in design and code reviews ensuring best practices in performance, maintainability, and testability.
- Develop comprehensive test strategies covering functional, regression, integration and performance aspects
- Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality
- Promote a culture of engineering craftsmanship, knowledge-sharing, and thoughtful quality practices across the team.
QualificationsTo be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the developer productivity
- Typically requires a minimum of 12 years of related experience with a Bachelor's degree; or 8 years and a Master's degree; or a PhD with 5 years experience; or equivalent experience.
- A minimum of 12 years of hands-on experience, or an advanced degree with 8 years of full stack development
- Proficiency in Python, Java, or similar object-oriented languages.
- Experience with modern front-end frameworks such as Angular, React, or Vue.
- Strong knowledge of data structures, algorithms, object-oriented design, design patterns, and performance optimization
- Familiarity with automated testing frameworks (e.g., JUnit, Selenium, TestNG) and integrating tests into CI/CD pipelines
- Understanding software quality principles including reliability, observability, and production readiness.
- Ability to troubleshoot complex systems and optimize performance across the stack.
- Experience with AI-powered tools or workflows, including validation of datasets, model predictions, and inference consistency.
- Comfort with development tools such as IDEs, debuggers, profilers, source control, and Unix-based systems
- Demonstrated ability to manage multiple projects with material technical risk across teams and processes; may serve as a functional lead or technical owner
- Experience in end-end Custom Application development on ServiceNow platform is added advantage
- Operate with a higher degree of autonomy, level-head, acting as a force multiplier by identifying and solving ambiguous, product problems
- High-quality organizational and leadership skills, with the ability to strongly influence solution decisions without authority
- Experience working across multiple technology stacks, including:
- Cloud Platforms: Azure, AWS
- Messaging Systems: Kafka, Dell Boomi
- Monitoring Tools: Splunk, Catchpoint
- Web Infrastructure: API Gateways, CDNs
This position also requires successful completion of the USFedPASS (U.S. Federal Personnel Authorization Screening Standards) process, which includes:
- A credit check
- A criminal/misdemeanor background check
- A drug screening
- Verification of U.S. work authorization
These requirements are in accordance with applicable U.S. laws and federal contract obligations.
Why Join Us
- Build and deliver high-impact software that powers digital experiences for millions of users.
- Collaborate in a culture that values craftsmanship, quality, and innovation.
- Work symbiotically with AI and automation tools that enhance engineering excellence and drive product reliability.
- Be part of a culture that encourages innovation, continuous learning, and shared success.
Additional InformationWork PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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