Help Desk Support Technician

Job ID: MS-142707

Onsite/Local Help Desk Support Technician (12+) with M365, Desktop/Laptop troubleshooting, Hardware, Active Directory, O365, BMC Footprints, MAC OS experience

Location: Jackson, MS (MDEK12)
Duration: 12 Months
Position: 1

REQUIRED SKILLS/EXPERIENCE
Experience working in a help desk environment 3
Experienced with providing support for M365 Applications 3
Experience providing remote assistance using various platforms 3
Experience in desktop\laptop troubleshooting, and software installation 3
Hardware Implementation and Deployment 3
Basic Active Directory Management 3

Preference given to candidates with the below skills/experience. Must also meet minimum requirements.
Microsoft O365 experience
BMC Footprints Help Desk Experience
MAC OS Experience

Description:
PROJECT DETAILS The Mississippi Department of Education has a current goal for every community to effectively use a World-Class Data System to improve student outcomes. This goal has an outcome to increase the availability of quality data to drive decisions that improve student outcomes. We are planning to satisfy this goal in part by modernizing our current student information system along with improving the quality of data in connected systems. This will include web-based application development, and creation of dashboards and reports that will improve access, accuracy, and ease of use for all stakeholders.

JOB DESCRIPTION
Selected candidate s role will focus on providing all levels of support to our customer base, both remotely and onsite. Candidate will be the initial point of contact with end users requesting IT Support. Ideal candidate has experience in Desktop\Laptop troubleshooting, software installation, peripheral hardware implementation and active directory administration. Candidates must also have experience providing remote assistance using various platforms and must be experienced with providing support for M365 Applications. Must be good at organizing, prioritizing, and planning. Candidates must be able to update and maintain Help Desk records in accordance with established support procedures. Candidates must also have excellent communication skills.