ServiceNow Admin- Canada

Title - ServiceNow Admin- Canada

Location - Toronto, ON -Canada - Hybrid

• Responsibilities
  Administer and maintain the ServiceNow platform, including but not limited to incident, problem, change,
  request, knowledge, and service catalog modules.
  Perform regular system maintenance, including upgrades, patches, and health checks, ensuring optimal
  performance and security.
  Manage user access, roles, and permissions within ServiceNow.
  Configure and maintain workflows, business rules, UI policies, client scripts, and other platform functionalities.
  Develop and implement custom applications, integrations, and reports as needed.
  Troubleshoot and resolve ServiceNow-related issues, providing technical support to end-users.
  Collaborate with stakeholders to gather requirements, design solutions, and implement new features and
  enhancements.
  Create and maintain detailed documentation for configurations, processes, and procedures.
  Monitor platform performance and identify areas for optimization and improvement.
  Stay current with ServiceNow releases, best practices, and new features, recommending adoption where
  beneficial.
  Participate in testing and quality assurance activities related to ServiceNow deployments.
  Provide training and guidance to end-users on ServiceNow functionalities.
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• Qualifications and Skills
  Bachelor's degree in Computer Science, Information Technology, or a related field.
  Minimum 3 years' experience as a ServiceNow Administrator
  Proven experience as a ServiceNow Administrator, with a strong focus on building workflows and automations
  In-depth knowledge of ServiceNow platform capabilities, including workflow design, automation, and integration
  Strong problem-solving skills and the ability to troubleshoot complex issues.
  Excellent communication and collaboration skills to work effectively with cross-functional teams.
  ServiceNow Certifications CSA, CAD and CIS
  Knowledge of ITIL processes and best practices.
  Proficiency in JavaScript, HTML, CSS, and AngularJS for customizing and extending the ServiceNow platform.
  Experience with REST and SOAP APIs for integrating ServiceNow with other systems.
  Knowledge of ITIL processes and best practices.
  Familiarity with ServiceNow modules such as Incident Management, Change Management, Problem
  Management, and Service Catalog.
  Experience with ServiceNow Discovery and CMDB (Configuration Management Database).
  Understanding of LDAP, SSO, and Active Directory integrations with ServiceNow.
  Experience with ServiceNow reporting and performance analytics