Technology Engineer Lead (SRE)

Overview

Hybrid
$70 - $80
Contract - W2
Contract - 6 Month(s)

Skills

Adaptability
Apache HTTP Server
CICS
Collaboration
Continuous Improvement
IT Service Management
EMC VCE
IBM WebSphere
Incident Management
Lean Methodology
Computer Science
Data Analysis
NFS
ITIL
Workflow
Windows PowerShell

Job Details

Job Description Role: Technology Engineer Lead (SRE)
Location: Phoenix, AZ (2 days a week in-office)
Shift: EST | Mon-Fri 07:00 am ET - 3:30 pm ET
Duration: 6 months

We are seeking a Technology Engineer Lead with expertise in Site Reliability Engineering (SRE) principles and a strong operational background. The ideal candidate will excel in critical incident management, possess hands-on experience with monitoring tools like BigPanda, Dynatrace, and TrueSight, and demonstrate a continuous improvement mindset.

Key Responsibilities

  • System Monitoring & Incident Management

    • Monitor systems and infrastructure to ensure operational and performance levels.
    • Collaborate with SRC professionals to troubleshoot, resolve incidents, and consult on issues.
    • Engage in rotational on-call responsibilities for critical incident management.
    • Conduct post-incident reviews to identify improvements and prevent recurrence.
  • Automation & Process Optimization

    • Develop automation solutions to reduce manual tasks and operational noise.
    • Enhance processes, tools, and services to create sustainable, reliable systems.
  • Data Analysis & Performance Tuning

    • Gather and analyze metrics from tools and logs to diagnose and resolve system/application issues.
    • Anticipate potential problems and collaborate on preventive solutions.
  • Collaboration & Knowledge Sharing

    • Work closely with application and infrastructure support engineers to improve reliability.
    • Document processes and procedures for testing and support requirements.

Technical Skills & Expertise

  • Server Management

    • Proficient in Linux and Windows administration, troubleshooting, patching, and scripting (PowerShell, Bash).
  • Converged Solutions

    • Hands-on experience with VCE/UCP, VMWare (v6+), platform/network connectivity, and threat remediation.
  • Storage Systems

    • Expertise in CIFS/NFS, DPA reporting, Avamar, Data Domain administration, and scripting.
  • Middleware Management

    • Experience with WebSphere, Apache, IIS, WebLogic, Tomcat on Linux and Windows.
  • Mainframes & Networking

    • Knowledge of JCL, CICS SYSPLEX, OSI model, and networking protocols (Network+ certification preferred).
  • Workflow & Collaboration Tools

    • Proficiency in ServiceNow, TrueSight, Jira, and Confluence.
  • ITSM Processes

    • Skilled in ITIL fundamentals (Problem, Change, Release, Event, Incident Management).
    • Familiarity with Lean operations analytics methodologies.

Soft Skills

  • Strong communication and interpersonal skills for effective stakeholder collaboration.
  • Ability to prioritize incidents in a high-volume environment.
  • Self-motivated and capable of handling multiple projects with minimal supervision.
  • Problem resolution skills for managing critical production incidents.
  • Adaptability to quickly learn new technologies and processes.

Education & Experience

  • Bachelor s degree in Engineering, Computer Science, or a related field (or equivalent experience).
  • Minimum of 2 years of experience supporting a large enterprise center.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.